SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Yakysniy cabin for the cat. Shvidka delivery. I recommend it.
Nice house. My cat really liked although it's a little small (Cat 6 kg).
I am very pleased, like the picture, bought the size L, is ideal!
It's perfect! And it came too fast
Very good came!
I have bought 2 of those as I have 2 rabbits. They like those beds. The beds are nice and soft. Definitely recommend this product.
That's just what we wanted. I imagined it a little bigger but it's OK for the price! Smell a little while, we'll get it washed!
The product was accurate, my cat loved it!
The house came faster than expected! Kotik immediately loved him! The truth was very pompous, but standing up for a while, straightened up! The cat is afraid to hide and sleep in it!!! He and we are happy!
I liked the quality, there is no smell. I think the kitten will like it, only we have not taken it yet.
Good House)
Хороший домик, можно использовать как лежанку. Котик оценил
Delivered to St. Petersburg in 5 days. Cat 5 kg, the place is not enough. The quality is good, China did not smell.
All right. Good product.
very good
Great House
Little but pretty and comfortable
Шло месяц примерно, сильно помятое, со временем выпрямилось. буду заказывать ещё 1 для второго животного
Моему коту понравилось )) подушка никак не смутила
My lady has not yet made friends with the house, I think in winter she will get there. All as in the description
The cat liked his new bad. Exellent product!
Compre la grande y para un gato adulto, esta bien de tamaño. Es muy suave y llego muy rapido
It is just like the picture! So soft and cozy. My cat loves it :)
Very beautiful and comfortable for my cat recommend verdedor
Good product, I am happy with the purchase.
Very fast delivery and good quality
Cat approved)) Nice house To Ukraine delivery fast up to 2 weeks
Received in 15 days, the bed is very well, although even the big one is a little tight for an adult cat if they like it and in case you don't know if they're going to get in it's very good to make bed.
Everything is OK.
Very nice cat. Fast shipping.
Product purchased for poodle toy puppy and does the function properly. He loves to be inside as it feels like it's du lair
My cat loves what I see :)
Good waterproof material. It's bigger than I thought and it goes up and down the roof without being deformed.
Very nice bed, my cat is getting used to it. It came really quickly.
It's just as it appears in the photo. My little kitten is very comfortable and warm thanks to the walls. You'll enjoy it more when it's big. He's arrived in a week and a half.
Delivery to Moscow in 2 weeks. The bed is super, the smell weathered quickly. From the first day the dog sleeps there.
Nice house. Until they washed, the cat was not interested in them. After washing in the machine, yorma did not lose. It was necessary to take a larger size, on an adult cat a small too small.
Buy the big one and it goes very well. It came in pretty wrinkled, but it's okay. It's just that she's soon settled in and my cat wants to come in.
The house is great. There was a little smell, and it was on the balcony. At first the Cats did not want to climb into the house, and it was not clear why. But as soon as I removed the pillow, the Cats climbed into the house and were very pleased. One time even got into a fight because of him. With a pillow in the House do not climb, so it's a pity that the bottom is thin (see. The third photo), we will put a house on the carpet or something, so that it does not stand on the bare floor.
Squishy, nice. My cat likes it.
A good thing, it is necessary to take, but the cat categorically does not want to climb there. Have to sleep by yourself
Very nice.
The product corresponds to the description, it came very quickly (less than 2 weeks). Cat really liked the house, especially folded.
Excellent, the cat fell in love, always her mush
Cat likes it.
The cat does not show interest yet, the House is not bad, the smell is present
A Good House came to Chihuahua mini
The owner appreciates the price, the cat appreciates the comfort. .. Everyone is so happy! At this price I recommend this product. It will make happy.
Mine liked it
Nice house. The kitten sleeps only in it!