SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of thekittenpark.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

O***m

22 Dec 2020

Verified Purchase

Very pleasant, soft and warm. Looks like wool, but not sure at 100%. Inside is very nice too. I will wear it with pleasure. To Kaliningrad were 3,5 weeks

Z***a

Mittens came quickly. Quality is good. Soft, pleasant, warm. I'm happy with the purchase.

B***a

19 Dec 2020

I ordered white, but it's milk. Very satisfied with the purchase. Mittens are warm, soft, with a small insulation (in the photo you can see). With the store did not communicate, the delivery was more than a month due to the global sale of 11.11.

K***s

16 Dec 2020

Ordered 24.11, in Yaroslavl the parcel was 15.12. There is a small smell, but in general, the mittens are super. I have long fingers, despite this mittens look good. The order is very satisfied!

R***r

Very warm. We reached ekb a month later. Boldly order. The color is musty White. I did not communicate with the store.

A***e

15 Dec 2020

Very nice

E***a

Super mittens. Warm, soft. No smell. Delivery to Poland month, track tracked

K***N

The store sent quickly, did not communicate with the seller, but there was no need. The color is beautiful) very soft and warm, dense) there was no smell. Wonderful mittens, I will definitely order more)

T***a

14 Dec 2020

Mittens are cool, only the color is not Bright blue and gently blue.

Customer

13 Dec 2020

Awesome. Warm. Something like fleece inside. To the palms, the inner part does not stick. Outside a little crumbling, but not critical. Got here in 3,5 weeks. I will order in another color! The main thing is not to wash in hot water :)

N***a

Perfect mittens! Very soft and warm!

S***O

Super hot!! A little short at the wrists

S***s

Mittens like mittens. Warm. But they tighten it for the thumb. Not very convenient. And not on a big hand. Not for long fingers.

U***r

Warm and cute sleeves, ale trishki mayut smell

12 Dec 2020

Warm and pleasant gloves

D***a

Mittens in Odessa came quickly. Warm and white) the order is happy, I will take from this store yet;)

K***a

Mittens are cool, very warm! Connected well and neatly. Really double) not snow-white, but the color is pleasant very much!

M***a

The legs of the bunny :) are very soft and warm, the color is light gray. They sit perfectly, reached Yekaterinburg very quickly. There are no tags with the composition. Recommend! Thank you store.

A***a

11 Dec 2020

Mittens of good quality. Warm and soft.

10 Dec 2020

Real wool/hair. Very nice and thick.

M***h

Percatki tioplyje, serstianyje, for Ruke sidiat xoroso Spasibo!

O***o

Shipping fast. Mittens are excellent, comfortable, dense, warm. Thank you to the store. I recommend.

J***a

Great mittens soft and nice color, happy with my order

L***a

Delivery is fast, on a small hand very well, warm.

M***l

9 Dec 2020

Delivery to St. Petersburg about 3 weeks. Mittens are soft, for how much warm I do not know yet, but they should be warm in appearance. Sewn neatly, threads do not stick out. No smell My handle is not big, I'm right in size (a little stretch). With the store did not communicate

Y***a

A little "square" style. Came in 30 days

Product complies with the description. Ordered 11.11 pack U me 09.12 ;) cieplutkie and milutkiae inside and outside. Size small, as someone has larger hands it can have problem, I I Wear S and me did;) recommend

Thank you! It came quickly. Good ones. Exactly as in the photo

Soft very warm gloves on women's hands. Color nice

Excellent mittens, soft, not pricked. Very happy. Went for about a month

D***z

8 Dec 2020

They are very soft and warm pieces in the right color well packaged. They arrived sooner than expected. I recommend the shop! Thank you store :)

7 Dec 2020

Quality is good. Delivered in 3 weeks

I ordered white, but came light gray. Apparently chose by mistake the wrong color, but these also look good with my white jacket. Already went in them, they are soft, thin, but warm, for-15 will come down.

I ordered immediately mittens and gloves. We came very quickly. Quality-Super! Soft, comfortable, pleasant, not prickly! The color is the same as in the photo! I'm happy with this store!

O***a

Mittens liked, but they are short fingers. I'm short, but maybe stretch. The inner lining is shorter than the upper part. Arrived quickly, did not communicate with the store.

T***

It came for two weeks by mail of Russia in the national team parcel, in general, the Mail has been happy recently)) mittens came in a simple soft package. Sooo soft and thick, should be incredibly warm, they were looking for. On the inside, as many also show, something like a nachosa. Since the material is very soft, can roll down, time will show. The goods are satisfied, thank you!

C***t

Nice, thank you

V***a

6 Dec 2020

Mittens Super! Two-layer, must be warm. The fabric inside is softer than with the наружи, so the hands in them are nice. The only thing I thought would be snow-white, but they are ivory colors

K***v

Mittens are warm while, delivery three weeks New Post

Shipping fast. Has received together with other goods AliExpress directly at the cash register in Pyaterochka. Mittens are soft, warm. Well fit hands. The store is happy. Recommend.