SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parcel did not arrive within 60 days opened dispute returned money do not recommend
For a very long time
Request case for Xiaomi Mi 10 and case was received for Xiaomi Mi Note 10.
Good Product
Product is not all that
A good cover, I recommend.
Arrival in less than 1 month. It is very nice and fits perfectly to the curved screen.
Does not fit the phone
It is good quality but 60 days for delivery is very long...
Perfect!
The cover is just super. Looks chic. I took a gray color for Mi Note 10 Lite. Appearance is just a bomb. And the most important thing is that it does not slip in the hand. The store is a great respect (excellent goods)!
Everything is fast and quality, thank you.
Very good product I liked very much
The order came quickly, the quality is good, pleasantly lies in the hand
Case came very quickly comply with description good quality recommend
Did not come, the money was returned
The store is good. All OK!!! Thank you!
I never get there
Is perfect! The edges are well rounded which makes the handling pleasant for the rounded screen. Thank you
Great case. The work of the store is satisfied.
Great quality ⭐
It fits everything we are very satisfied with the product and price.
Thank you very much for the professional and fast service
As always, fine
Everything fine, I love these cases.
Corresponds to the description, good quality
The case itself is excellent, went to the phone perfectly. But! I ordered this case, because there is a lace to wear on the neck. The color should have been denim, pleasant, calm. Instead came a poisonous bright blue color, as for the child. Full of bad taste! Such a lace with this case is funny to wear. In the photo, the color of the lace perfectly matches the cover.
Item come poorly, not came to cover compatible with model asked, no use to me
Thank you. Goods consistent with the description and worth was wait 2 months
At 10 light well sits
ok tenks
Compliant product I confirm for the store Thank you
Everything is fine, 5 +. Delivery 1.5 months, on Mi Note 10 Lite came perfectly
Excellent service, I arrive fast and without any detail, same features as in the description.
Delivery took three weeks. The quality is decent, the back is material.
It's super. I sat perfectly. The quality is excellent. Recommend.
Excellent.
The product corresponds to the description, really luxury case % I recommend the store and the goods. Fast shipping.
Very beautiful case fits perfectly.
The cover sat perfectly. Hydrogel film does not interfere. In general, a normal bumper for the phone.
It wasn't for the phone I announced.
OK OK
Everything is fine, quality cover :)
Delivery to Ukraine 11 days by New Mail, the quality is excellent, I recommend.
The adaptation of the case to the cell phone is accurate. The back texture feels great, although I didn't really like what the cell phone looks like with it on. But, it's just as described in the image.
ok
Excellent sat on my body, very cool thanks to the store
Very fashionable product. I recommend it. There was a scratch on the case, but it wasn't much of a problem for me. I highly recommend it. It was cargo fast, but it was delayed because of PTT, so he could reach me.
Отличный чехол
Супер