SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Посылку получил в хорошем состоянии. Рыбка классная, как живая. Мне нравится. Спасибо большое продавцу и всем рекомендую.
Клиент счастлив. Заказывала с бесплатной доставкой за 60 руб. Рыбка небольшая, кот доволен, собаки завидуют..
I ordered it 2 times, came a beautiful fish of the neck 26 days to the Rostov region
Fish visually as real)
Afigen fish! Pts realistic! The cat really liked it, runs with it plays. Girlfriend is glad that she bought for her kitty. The cat is fishing from the fish
Chic fish, beautiful, realistic, but if the cat still somehow shows attention to them, then the cat to these toys is indifferent. By the way, the order came quickly, in 2 weeks, I have not seen this speed from Ali's side)
Fast delivery, nothing damaged, the toy arrived in a bag. The toy is cool, the quality is good, but alas, my cat is not interested in this toy! It's a pity, I thought I would play with it! There's no smell.
The parcel was combined with two more. Tracked all the way. Delivery to Glazov 27 days. I order the second one. True, the cats quickly tired.
My cat not likes this toy. But it looks like a real fish
Looks great. Until the cat was given to play, waiting for the new year
The fish is cool. My cat did not come in, does not fit, does not play
The goods came quickly, since the order took exactly a month. The parcel was tracked all the time. Thank you very much to the store. Not mixed color, address etc. D. Cats have not yet understood)), what to do with fish. The order came from China to Indonesia.
The cat is delighted. The only thing I expected was that it would be larger in size.
The dog is happy))) we order the second
Fish cat liked
The cat is worn with her all over the apartment. Davolnaya, like Mammoth
доставка 1,5 мес. приятная на ощупь рыба. для меня ничем не пахнет. кошке еще не отдавала
Delivery time about three weeks, the goods looks good. Pug, though, did not appreciate I recommend the store, everything is fast and clear
Excellent Toy, the cat immediately appreciated
Fish came, all good for the child to play fishing took. Comfortable, soft.
The goods are good, the cat appreciated, he liked it, plays all day, there is no smell. Shipping fast. Recommend.
Tiny, pretty. Cat immediately liked
Рыбка очень симпатичная, похожа на настоящию. Пришла очень быстро. А ту, которую заказала на день раньше нет до сих пор
The toy is wonderful, I'm delighted. now wait for cat reaction. delivery 3 weeks, packing as usual. Thank you.
Thank you store. The cat really liked it. And I'm davolna. Recommend.
The goods came quickly. Very beautiful and quality fish. On the outside all as in the description. On the Cats did not try, but I think they will like it. I recommend, the store is good.
I received the parcel, a little delayed at the post office on time. Everything is good and corresponds to the description. The cat was first shocked, then happy. The child thinks that the fish is real .... very realistic. The smell of mint, I do not feel .... but for a cat we will catch the smell.
Everything ok
Privolnaya, soft, not small.
Delivery to St. Petersburg two weeks. Fish really liked it! Cool! Better than we imagined. The Cats thought for five seconds, and then they played without getting tired until they got somewhere.
Very fast shipping! Fish is great. I bought cats, but they were not impressed, but the child liked it)
From the pic, i was expecting a bit bigger toy but this is good enough
Fish for cats received, but they do not play them, it's a pity. Probably not impregnated with cat mint or something.
I liked the cat, dubasite paws like a boxer It has been a month 2
The order came quickly. The cat liked the toy, the store quickly sent the goods. Packed in a simple package and "pupierny". Thanks seller
Very accurate, soft image. My daughter likes me. I'll buy more without a doubt.
The fish is excellent, the cat is delighted with it. Corresponds to the description. Seller recommend
The fish is soft, tightly stuffed, length 18 cm, sewn smoothly, neatly, does not smell like anything. The cat liked it. Thanks to the store I recommend. I will order more
The parcel was combined with three more. Tracked all the way. Delivery to Glazov 27 days. There's something in the fish. I have two cats, began to smell it and lick it, and then play. An hour later, they played.
Yak tyulki rospakuvala posilku kit zruza reception all ribkoyu. I didn't see the windows of the new reaction. It's a good idea. Recommend!
Супер!мои зайки в восторге!И я,конечно,тоже))))яркие,как на фото!Рекомендую!Спасибо огромное
The cat did not react at all. -Who are you holding me for? Money to the wind!
Excellent fish, valeryankoy smells) long delivery-the only negative. I advise both the goods and the store.
Arrived quickly, ordered before the dentist, arrived by mail, but even faster
Рыбы классные, коты их любят. Рекомендую товар и продавца
Thank you store. A neat smooth fish arrived unexpectedly quickly. Koteyka is happy.
Good thick fish, made qualitatively, thank you! For the first time, the Kitty played more actively, then, to see, the smell of exhalation .. But still, she likes it.
08.10. Ordered in Mo. In the complete set with other parcels from the point of issue took 20.10. The toy is small, usual soft. The cat seemed to like it at first glance.
The fish is soft, puffy, stuffed with foam rubber until refused. The cat is playing. Shipping fast. Advise
Everything corresponds to the description. And most importantly, that the cat appreciated) thanks to the store))