SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality
very accurate and came quickly and has nice stitching
Quality is excellent) M approached at 44 size, but landing is high very
Great I liked it very much :) it looks super sexy, fast shipping to Spain. I totally recommend it.
Very cute panties. 95% cotton, 5 elastane-all as in the description. Packed in bags on zip. Sent super fast. Delivery to Kiev took almost 4 weeks, came by new mail. Thank you!
Excellent panties, I highly recommend! After washing, they did not shed, they did not sit down.
Delighted, panties sit well, 95% Caton, 5-spandex, very nice, size took L at 46 size, sit freely, who likes densely, I think you can take M, front very all is well closed, not narrow., and somehow the parcel came in 14 days! New Mail. They were in a zip bag, folded in half, with a tag.
Excellent quality, not small, take Its size.
Super good grade matetiału, as the picture
perfect!!! Very high quality. Good sewing, proper size. Very comfortable and highly recommend
What a great pieces of underwear! Supercute and was delivered very fast! The fabric feels really nice and although I have a big butt it fits very nicely (ordered L). The fabric does not feel cheap at all and it is boyfriend approved. :)
ok
Perfect panties, proper size, recommend store ;)
Good comfortable panties with high waist. Breathable.
It's taken a long time since you arrived in Spain because of the covid, the store sent it fast and arrived in Spain in 5 days, normal, seller responded to messages, kindly, everything as in description, size and product, just need to try was for a gift, 10 ☆☆☆☆☆☆☆☆☆☆ for this store. # VamosAsalir! # Keep it home.
All the panties of this store of high quality, neat, came at about 100. It pulls well. Beautiful design!
Future such as the picture. Very good condition.
OK. Funny, but very nice. Bride the podobają.
Cute look, funny, cotton, arrived in Moscow in a month with full tracking
Came quickly, the quality is good m for the wife is a little great.
It's fine. Delivery about 2 months, hips 92 came
Goods came to M-CA and is super
Good panties thank you!)
I am very happy with this product. Excellent quality, very useful.
Normal trussels, with the size guessed. Wife did not let the ass take pictures))
Very good qualitatively, Material elegant. Perfectly fit.
Przeurocze! Nice quality material, sizes I consistent with the description.
I ordered m for the size of the hips 96 cm. Everything is fine, only a little presses the elastic band of the panties, but I stretched them in an important state and became good
Nice items, like described. Stretches well, so no need to buy a bigger size. Sent mixed colors as asked, thanks!
On the volume of 92 cm perfectly suited. The cool kitten came out