SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Качество слабовато но за эту цену сойдет
The inscription is clear, the material is a mixture. Not pure cotton for sure. Sewn well and smoothly
Good knitwear, the size corresponds to a mesh of sizes
no good size
The material is super!!! Do not compare with ordinary T-shirts! I sat perfectly! Very comfortable! Not sticker!!! Advise
Quality is certainly so-so. I would know that the T-shirt stretches so, would take 2 sizes smaller. Print with defects on the fabric. Such a thing can only be worn at home. Very upset, because. I took it as a gift, now I have to buy something else. Well, I do not recommend buying on sale 11.11, because. The goods go very long. In Yekaterinburg for 6 weeks ((
Nice T shirt. Good fabric.
Is totally wonderful!!!! The large fits and material is super
Cool Thank you very
perfect
Good quality =)
T-shirt to the touch is pleasant, and the pattern is quality
T-shirt came with marriage. There are colored stripes on it. I ask you to compensate for the cost for the damaged goods.
Not cotton, but the quality is good. I got the laundry.
I got better for such money! :)
Fast delivery, nice quality
Sent and came the goods perfectly. But the quality leaves much to be desired. Not dense, slightly transparent, not pure cotton.
Good cotton d fabric is pretty I just stay big you have to order one size less than you are
Beautiful t-shirt. Very pleasant and soft material. I wear a size L and I ordered an XL. It's a little bigger, so next time it's just the same size as in the EU. So the sizes agree. The size across the chest writes 108, I measured 106. And the length writes 72, I measured 66. The quality is very good, I will order more.
The fabric is very pleasant to the touch, but a little thin. Worth your money
T-shirt dotarła in 3 weeks. Artwork is not naprasowanką nor decal so should not crack. However, the quality of a material is kiepska. definitely is not cotton. Material rather artificial, slick and pretty thin.
Thank you very much for the quality and safety of my T-shirt quickly came the order
Never arrived
Pack has come in 1,5 week, T-shirt is cool, printing is clear, material delicate, thin and stretchy.
perfect material, its so good for its price! i recommend
did not recieved the item but got a refund after opening a dispute so everything is fine
The BEST material ! I LOVE
Great trade,goods as described.AAA+++
Very good Top