SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Go satisfied
Excellent! And cats love! First they leave brush without trying to run away!
It went on and it came. Works, the cat appreciated. From shugaring runs away and bites, and this was taken quietly.
As description and picture
I received the product very fast delivery super product Thanks
Accurate description, prosperity to the store.
My cat loved it, it gets close to me every time she sees the brush in my hands. Came super fast, thanks
Fully corresponds to the description. With its task copes well :) the store sent the goods quickly.
The brush is just like the description, it's super practical to brush my gatuno. Plus he happy to be brushed :) It takes about 2 weeks to ship to chile.
The product is as described
The goods came quickly. All as in the description. The cat even likes it. No smell
Convenient to use and perfectly collects wool
Good product, it takes several hairs out of cats and is easy to clean
It looks good quality, has good weight and the extraction system does not lock.
The best mattress for cats after experience Best cat purchase
We don't usually have a cat. With this comb-sits, enjoys. Dog-Chihuahua-also norms.
perfect
Nice hair brush.
Express delivery, recommend
So beautiful.
Great brush! Very high quality and functional. We are happy with the cat :) Thank you very much!
To Ukraine, delivered for 13 dnev. Garno packed. Uncle)
Just for the strange description price look. girls romper snatch it ㅎ ㅎ
Nice brush. The cat does not like to scratch, this brush somehow patience yet. Wool with a brush is cleaned well, but not as magical as a video.
With the appearance of normal, the button is not tight, there is a weak smell of plastic.
✔✨Reçu, rapide, emballage correctly, produit nickel! You recommande ce vendeur! 10/10
The order came in a month. The product corresponds to the description.
Good and precise description. Well packed. Our poesen find love being with them brushed to be.
The brush is very good and my cat loves being brushed with her, recommend
The parcel was received, almost a month waited, the brush came up for a cat well, does not prick as at the ends of small balls, now I can comb the cat, which that I recommend a brush and a store
thank you very good
Excellent Product, arrived super fast within 15 days
Fast shipping and buy EE okey.
I loved it.
16 17bday delivery. Good product. Does the trick
I asked her for my client. Follow me Insta and help you and follow your request to receive a symbolic Commission @ almuhrah2019
Very useful, I liked to use it with my kittens
very good
Good quality i use it for my puppy
Great product that I recommend. Very practical to remove the hairs after brushing.