SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the description, each product is separately packed, no complaints.
Great store recommended!
The comb is very nice but to remove the hairs from my cat is useless. I take out more hairs by fondling her with my hands.
Cleans Super
Delivered very quickly in 9 days, the comb is very good, as in the photo.
The comb of the cat really liked it, it bites it, so it expresses its ecstasy. The claws for the cat are not suitable, its claws are small for these blades. This item is more suitable for small dogs.
great quality and quick delivery, very satisfied!
Excellent product. Thank you very much, I love it.
Like The Cat also!!! Neither I nor it gostavamos that glove strip by. But love this!!! Approved.
Great brush
Очень понравилось нашему котенку. Практично и чистится быстро. Рекомендую
классная расчёска для короткошёрстных животных
Very good, recommended
It looks good and it's in good size. Soft bristles
Everything, as in the description. I did not communicate with the store. Came the goods in 2 weeks. The box is crumpled, but the goods are all right. I tried to comb the cat, everything is fine. I think she even liked it.
He does his job. The spikes are not easily bent, and the hairs are pulled out with the pushbutton.
Precies als omschreven. Handig in gebruik. Zeer snelle levering!
Cool garlic, as in the photo.
my cats love it.
Oke
Comb cool, bought her sand. Only instead of blue, pink came, but nothing terrible. Thank you.
Very beautiful and very good
very Nice!!! love it. good quality, nice design. works very well, they ship in 2 weeks to florida, us. really fast. thanks to the vendor.
Super I like me and my thor the same! It works fine and it was super fast shipping and arrival at my house
Perfect....thank you
good ^^
It came quickly, the quality is good
I'll start by having two cats, Wool everywhere is especially from the younger fluffy elder I have a red smooth-haired, so it's just to comb the cats that's still a tart! It's all about hair. And then, damn, murchat and baldeet when I comb! The main thing-does not tear hair, but gently collects and does not root the skin! Super comb! Who has cats and does not like a comb-take-esowish a chance! Thank you to the store for the quality goods! And well removed wool from the brushes see. Photo is very convenient! especially those who do crafts from wool-I advise! smooth strands are removed! take it-you will not regret it!
Отличная и очень качественная расческа, удобная! Котику нравится, рекомендую!
ok,I am very satisfied.
상품 설명 그대로이고 배송도 빠르고 촉감도 편하고 고양이도 너무 좋아해요 추천합니다
OK
соответствует описанию
Awesome comb! Kotem really liked it, does not hurt, murchat during combing!
Super practical, such as the image, good quality
Wonderful brush. He's pulled a lot of hair out of my cat (and he doesn't have long hair)
Same as description
Perfect deal, thank you! :)
Good fast shipping thank you
I arrive before estimated, and very good quality
Good high quality fast logistics cat enjoy
The brush is niquel. Received before the estimated date