SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
PERFECT. Looks exactly like the photos!
Отличный свитер! Размер L подошёл на параметры ог 97, от 78, об 99, рост 160. Сел свободно, без облегания, но и не висит. Для правильной посадки выбрала верный размер. Цвет приятно удивил, светло-серый, ближе к серо-мятному. Хороший состав нити, к телу приятный, свитер мягкий и эластичный. Заводские ярлыки присутствуют, качество хорошее. Покупкой осталась довольна.
Thank you shop for quality!!! The jacket sat well. Delivery just over two weeks.
Магазин как всегда порадовал хорошим качеством вещей! Заказываю уже не первый раз и буду заказывать еще! Кофта размера L хорошо подошла на 46-48, смотрится оригинально, цвет приятный, между серым и мятным. Брала по акции 3 вещи за 18$. Рекомендую!
Очень хороша, на 44 размер сидит как надо
Gorgeous. Things arrived in a week
The color is snow-white. Looks expensive. I'm very happy. Thanks to the store for the work and prosperity of the store.
Quality fire! I have not met yet on Ali such perfect quality things! I ordered 2 sweaters and a shirt, everything is super! The stock came out all penny. I'll attach pictures later. The size is all ideal for 44-46 Russian. Thank you to the store, it came weeks for 3. there was no smell!
Super sweater!! Full of delight. And style and color and material, quality. Everything is super, I advise!
Sewn neatly, the size corresponds to the dimensional grid, with the store did not communicate, there was no need, the goods came within a month, with home delivery, bought on the stock of the store, I order not the first time, the quality is always excellent, thank you
Very feminine style, excellent quality. Sleeve for height 170 cm. 3/4.
I liked the blouse .. the true sleeves are wide.
Super recommend
I liked how it sits, the material is pleasant, the sleeve is shortened
Great jumper! My height/weight is 156/45. Smaller than S size was not, at 84-68-86 A little oversize, or this cut is so free. Sleeves are wide. Sewn very high quality. The material, perhaps, acrylic-is written all in Chinese. Took on the action-for the sweater and 2 pairs of jeans came 1300r)) on the way to Tver less than 3 weeks
Good sweater
Everything is fine!
XL at 97-77-107 oversize. It was possible and L order. But it's not bad either. The color is interesting, complex, not faded .. Washed mint Gray. Sleeves and do not know like or not .. It's unusual that flared. I like sunsets. The quality is very nice. No shortcomings. I bought it for 400₽. I'm happy with all the things from this store.
Very nice sweater. At p 46 bought L. That's a good over. It was possible even s. Then it wouldn't be over. Nice gray color. A little goes into the greenish. Slightly. To the touch super. I did not wash or wear it yet. very satisfied. Thank you store. Very fast delivery. Everything matches.
Good afternoon to all. I love this store for the quality of things. This is the second jacket I have. First white. Now Gray. On height 171, weight 55 kg, my parameters 84/64/94 took the size of M. I'm comfortable. Sits well. A thing of excellent quality. No smell. With tags. The size table can be competed in size. I recommend to buy. The color is rather not gray, bright turquoise.
The store canceled the delivery.
Delivery three weeks, track tracked. Size corresponds. heavy
One of the most favorite stores. Quality at altitude!
I liked it very much, thank you very much to the store))) super)))) excellent sweater, natural material, everything corresponds to the photo, it came quickly, thank you very much to the store for the shares and responsible attitude)
The sweater is not bad, but it did not sit on me very much. On parameters 88-75-103 and height 1.72 took the size M, L at the time of the order was not, but took the 3rd thing to order. Unfortunately, in the hips narrow, and on my growth is not very. There are no complaints about quality.
I liked the jumper very much. Free, comfortable, wear and rejoice. The price is for three items 18 $. I buy a third order in the store. Dressed, thank you and prosperity. More shares. The quality of things is excellent
Quality is good. But the model, unfortunately it will not suit everyone. And the weather is not yet for such warm things, so I can not yet experiment in sock
I liked it very much. Beautiful color, interesting cut.
Did not come
Thank you!!! sweater Super. the color is very interesting. fit for sizes: 44-46. all things in place, the store is smart.
The goods did not come, but the dispute returned the money. Thank you.
Nice jacket. At 46-48 everything went great
The store is a lie. Gave the untraceable track and convinced that we should wait patiently. And in his own case, he didn't send anything. The money was returned on the dispute. Don't order here, a total divorce.
The goods did not wait. But the store returned everything.
Order delivered to Belarus within a month, track tracked, packed well. Sweater of excellent quality, kind. The purchase is satisfied, the store is very worthy, I recommend.
According to the stock "buy 3 - get 75%" and with the coupon Ali jumper cost in 388.08₽. The package went for about three weeks. cut straight, shoulder seam missing. On the back of the jumper is long front by 4 cm. Sleeve cropped, wide. The fabric is connected with wear smooth, and the gate, cuffs and hem are other viscous. Yarn composition 62-Cotton, 38-acrylic. It feels tactically that it is. Knitwear is not "Soply". Since cotton prevails, the thing is reminiscent. A thing of factory quality, but this time I found a couple of extra nitules at the ends of the seams, and there is also a defect in the knitting at the bottom, but it is from the inside, so it is not critical. The dispute to open was laziness, the thing and so at a fabulous price cost. On its parameters height 165, 92-74-96 shoulders 45, arm length from shoulder to bone on the wrist 54 cm I chose size L. I was happy with the landing. Due to the fact that the cut is straight and the fabric is dense and keeps the shape, the shortcomings of the figure in the form of a "rescue circle" are not visible. And in general, the jumper is very comfortable.
The store for 2 months recklessly deceived me, assuring that he sent the order! At my request to check where the order was, he replied that everything was sent and should wait. I felt something was wrong from the beginning. The left track number was without movement. I made an order for sale using Ali's coupon, and he's gone! What is the benefit of the seller if he does not provide the goods with his shares? Shopping spin? The goods are in stock, and on my request to send the order again, the seller responded by refusal. and also called "reliable brand"!
Excellent quality pullover. Simple, but beautiful. The quality is remarkable. On 92-68 and growth of 170 took the size L. I invite the channel viktoriyaxom and Instagram Viktoriya. XOM to my telegram
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On the promo photo miniature model. So the blouse on me (height 175) looks shortened and sleeves 3/4, but, focusing on the reviews, I was counting on it, because. This style I like and fit. The quality is excellent, more cotton, so the jacket is nice to the body. Pattern pattern everywhere smooth, like seams and edge processing.
He didn't get anything.
Ooo very cool sweater! Size L on Ross 42-44, OG 86 cm, suited perfectly, light oversize. Quality at the height. I recommend the product to buy unequivocally.
Sweater quality is very good, factory sewing. Machine knitting, done neatly and without defects. The stitches are smooth, without extra stitching threads. The product had brand tags model loose, with O-neck and sleeves 3/4. On the parameters of 88/68 size m went perfectly. Very liked the fabric, does not lose shape and does not stretch after washing (Instagram elsavesna)
All things from this store of excellent quality, order regularly.
Sweater quality
This shop is lier. I had been waited over 3 month but nothing has delivered. They said that they already dispatched. I never use this shop.
2,5 weeks to St. Petersburg from the moment of payment. Interesting jacket for a delicious Price (3 things-75%) og 96, OT 78, height 166, shoulders 41. She sat down freely. Smaller size, I think, would be less comfortable on the back. I have it wide. Shortened sleeve. Knitwear mixed, 60 HB to 40 synthetic fiber do not know what kind of .. I can not do a photo at all. But I try my best. Visibility for. The color is closer to the photo with a sleeve.
Buying to wear at home. Jumper loose, sleeves cropped. Warm enough.
Didn't send it. Zavis in the statue type is sent
Good sweatshirt, acrylic, made neat, snow-white, but 96-74-104 and height 170 excellent