SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not received the item I wanted but they refunded my thank you
Delivery about a month. Everything is neatly sewn. I took my daughter, she liked it, but I thought it would be a little less. Thank you
OK
Like It
Very nice I'll use it a lot and the item is just like in the description.
very Happy with product
; Much better than I expected, good completion and good quality.
For its price is chic. Delivery about 2 weeks to new mail.
Just as described
Super beautiful wallet! Have already the 2. ordered. Was very satisfied.
perfect
It's been a month. The purse is small, but roomy. Bills fit
Nice wallets. I take it a second time. The first one in 3,5 did not break anywhere, the lightning was intact, only destroyed. At a small size all that is necessary
Very nice, zippers work very well. Good finishes and well packaged so that it does not deform during transport. It was a gift for my daughter, and she loved it.
At that price is a very good thing, quality is good and fast shipping Good buy for Christmas
Shipment dotarła after 2 months. It's already my 3 unless the wallet, I am very glad, has Bill slots, coin and card
Very nice. My daughter is happy.
Very nice wallet. perfect for me.
Wallet went long!!!!! Description corresponds ......
A wonderful thing, exactly as in the picture and the quality is not bad.
I ordered 5 and they sent me 3. Let's see what happens.
It arrived in perfect condition! Very fast shipping Happy with my purchase!
The purse is cool! I fell in love! Thank you, went to Kazakhstan for a month and 12 days, compared with last parcel this year, come faster than anyone.
Beautiful, exactly as in the picture
Larger than expected but still very beautiful. Only the inside is slightly too cheap material, this you can hear creasing. Fast shipped.
I ordered 2, came less than a month, very cool purse, but on one a little thread
I am later than expected but in perfect condition, very happy, it's something bigger than it looks
cute and fits the description well made for a "cheap" item
Product complies with the description. Well made.
Cute, my daughter loves it!
Nice wallet. Ordered second.
Nice wallet. Delivery less than 5 weeks to the CFO
The child is very pleased! The purse is the same as in the picture!
Just size so I can take it all in the smallest space. Good seams and zipper, nice colors and very soft material. I love them. I have had No need to contact the store.
Received, thank you!
Same as the photo
Envoi prompt goods!
Very high quality and beautiful wallet
Nice purse. I came quickly. All as in the description. Order satisfied with all 100%
Very nice wallet. Came fast enough
Quality is normalous, its money is worth
Very very cute
Beautiful. Thank you store
Great. One to each daughter
All OK. Good store.
Great purse! To Ukraine in 2 weeks by new mail. Thank you very much store :)
Very cute wallet. My daughter loved it.
Lovely wallet. Good quality, pretty design and all and all item is as it is described. Fast shipping.
Delivery to NSC 3 weeks, sent promptly. Corresponds to the description. A little smells like a new glue, but I think it will quickly fade out. The coin compartment is divided into 2 parts, but here at the bottom still there is a hole, through which coins will be mixed. Perhaps this is the only minus
Thank you very much. The wallet is as in the picture. Qualitative. Thank you very much to the store. The goods arrived in Ukraine in two weeks. I advise.