SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Class house, quality is satisfied... delivery to Minsk was almost 2 months, but it is I write off for quarantine.. .... Puppy 4 months of KHS is placed wonderful, but it does not work hard, but there is heat (taking into account the bald dog is an important factor)
My cat appreciate this. I bought two nests and he immediately came inside after unpacking. This bed definitely made for sphynxes. Recommend.
It feels like my cat dreamed of such a house. Constantly buried under the blanket, but now do not, now it's warm in its own house. Super. We have a bed only 20 €, and the houses are even more expensive, took 2 different, got in and out, barely pulled out one to show the other. Recommend 100%
"Cottage" very cool mięciutki cats not yet przyzwyczajona unless small little this pet bed cat but after this product is super
Very high quality and soft pouch. Sent not very quickly. For Sphinx 4 kg excellent.
Super House! sewn perfectly, odorless, delivery fast! I recommend, and I will order more friends! for small Kitty 2.6 kg fits perfectly. and for mini York too. thank you for the lovely cozy sleeping-mink!
The nest is soft, light, fluffy, the shape holds. Customer Satisfied
The cat really liked the warm, soft and cozy nest. He almost immediately climbed inside and went to sleep. The goods are made qualitatively, pleasant to the touch and fit well in size.
Good couch, soft, our cat like, thank you ....
The cat will not yet understand what it is. Still the smell is not big.
Well, great! Cats are delighted))))
The touch is very soft my cat loves
Ordered on January 20 received on February 18. The bed is very pleasant to the touch. But my beauty does not want to try on yet. Something she doesn't like. Although immediately washed as soon as I received the parcel. The store is sociable. There are no complaints about the quality of claims
Very soft, I'm happy, but the main thing is that the cat is happy. Immediately climbed in there
she loves it and the fat boy can't get to her❤️
The parcel went for a long time. There was a slight smell, but after washing disappeared. Cat liked
Great bed for my cat! super fluffy and cozy, she loves it! Bery good quality! Arrived in 3 weeks to Israel
Much bigger inside and was perfect for my smaller dog. Is not for a big dog and we got the large. When I first pulled it out, I worried about the size. But once I got my hand in and moved it around, it was obviously bigger than it looked and had the ability to expand once my pup went in. Getting her to get in it was the only problem we had. Will take time for her to get comfortable and understand she can get in and out of it. :)
Soft House. Very cool looks super. I think the cat will be happy :)
The crib was received with a slight delay (thanks to ukrmail which in Ukraine could not deliver 4 weeks!!) the store was in touch, and was ready to return the money or send another but! The miracle happened and we got it. The Cat in the puppy is delighted, will not now wake me 25 times a night that I would hide it. I recommend sphinxes!!!
Beautiful, pleasant to the touch House-mink, only the entrance is small 20/20/20, fast delivery!
Everything came super fast. The order is satisfied, the cat too)))
The cot is very soft, the size is still suitable (Sphynx 9 months), but there was a cot 2 months, but I'm still happy :)
Ordered 2.01, received 22.01. Pretty fast shipping. The house is unrealistically soft, warm and pleasant to the touch. Our merciless is already sleeping in it. I recommend
It came in time just and even a little earlier, what if it's super boy I thought it was bigger by the reference photo you have. But it's super good.
To be honest the all the way to track packed pretty OK
Fur house liked the cat. He walked around and almost immediately climbed into it and fell asleep. Thanks to the store. Good Goods.
The House is good, soft. The cat appreciated :) took a small, the Kitty is not large 3,5 kg and it is the most. It went to Mosk. OBL. Month and fixed store goods only on the last day. And wrote it to him and the answer came only a week later that he sent the goods. For this minus the star.
My cat really liked it, still lies
Super fast shipping! Ordered 30.12.19, arrived 8.01.20! Very nice, soft, big enough for a normal size cat. Thanks! Very satisfied!
The parcel was 27 days, because of the holidays it was long at the customs and the Art Center. I am happy with the purchase, the cat has not yet appreciated
Like the picture, looks very commode, to me cat you loved!
A good couch, but for 2 cats is small unfortunately, but my cats have not been erased and use it in their own way
Dazzling and high-quality came early. Size top, just cool. Hope שהחתולים יאהבו.
Thank you very much, I'm happy and my cats too. I advise you to take the biggest size, so that the cat was enough place :) delivery fast-21 days
The product is excellent I am very satisfied and not only I but also my cats. The truth went a long time and began to worry but everything is fine. Order all this cat's house, thanks to the producer.
It looks soft and warm
Size 45x45x33, perfect for me Yorkshire terrier 2,750 kg. Thank you very much.
Perfect! He arrived in Tenerife in 21 days! The quality is great! I recommend the store! Felixzzzzz
Super soft and warm. My kitten is Lovely. At first it smells a little strong at the moment it passes.