SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Synthetic material, but soft blouse, on a thin type of fleece, although itself is thin. Odorless, without label, the quality of tailoring is good, the threads do not stick out. The size matches. Delivery to Ukraine 18 days
Fast shipping. I liked the sweaters very much.
The quality is not very good, I thought it was Polyester
It's small to be an L
schnelle Lieferung,toller Stoff und passt perfekt.
The material is not so nice is slim bright diver
Excellent.
The quality of the fabric is unpleasant. Scripting synthetics. Size 2XXL for height 170-short. The neck is wide, as if stretched. Lower elastic band. The order went 2 months.
todo bien, la sudadera es gruesa, y no ha tardado mucho en llegar.
Talla pequeña. Yo utilizo 40-42 y pedí XL y perfecto
Material Fraco
There was spots of white paint in front of the shirt :(
I really liked the jumper, nice to the body, the quality is super, on the OG 112 well approached 3XL The only thing, after washing painted other underwear, but the color of the jumper remained the same
Sweatshirt cieplutka consistent with the description, I'm glad
Igual à imagem. Recomendo.
It's a small size, I wear a size M I asked for a size L and it fits very fair, the fabric ed normalite pulling fine. The shipment was correct.
It never came to me
It never came to me
Very warm, inside is Coraline material, so phenomenal. Color and design exactly the same as the photo. Perfect shopping!
The goods came on April 10. Fully corresponds to the description of the store. thank you very much! I did not communicate with the seller.
Better quality than I expected, very pretty
Está genial, 2XL equivale más o menos a una L, a una 42-44. Ha tardado muy poquito en venir a España, 10 días. Encantada.
perfect
Order one or two sizes for, because the model is small
It wasn't how I indicated
Very smelly
Little short but nice and warm and beautiful color!
Super chula!. It looks warm. Order one size more than normal
Small carving
smaller than expected
Talla pequeña y el tejido no es de sudadera
хорошая, но не дышит совсем(
Very cool material. Sweatshirt is Gru BA. Shipment troszkę long szła. As following for this all is with it OK.
Very nice color, size is small