SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very thin sweater, not like the photos. The sleeves are short, 3/4 size, not full. Very slow shipping. The store sent when I had already canceled the order after a long wait. The only nice thing is the color.
Es un suéter normal, no es como la foto, no es manga murciélago
Very nice perfect sweater at the right size
As seen in the photo, the color and fabric is not as thin as I thought, it looks good
thank you good store
Got a sweater, the color is not yellow, mustard, I recommend
Thin, I thought that the mating would be larger. And a little long on my height-164. But in general, not bad
I had it in blue, I bought 2 other colors. Very nice gold yellow color, good quality knit, comfortable shape, I recommend the sweater and very friendly store.
Nice blue sweater like the sky. Very thick, looks good quality. Big mesh for a comfortable sweater. Wide size, for a French S (36). A XXS would have been enough. Nice anyway for the big cold. Seller not contacted. Thank you for fast enough delivery.
I should have taken 1 size above but it is perfect you just have to put a T shirt below because it is not very hot!
Выглядит дешево.Нитки не прокрашеные.
The size is small
Tonkovata, thought the mating is larger
bardzo fajny
Very beautiful
very nice and thick.l love it
Estupendo
bonito !! para estar en casa.
really comfy, definitely recommend for winter weather, a bit itchy at first but second time wearing it was fine
Качество на нуле. Везде торчат нитки. По всему свитеру чёрные пятна. И вообще всё изделие в каких то тёмных катышках, как буд то его носили. Горловина вытянута. Придётся там что то придумывать и подрабатывать . Иначе носить его не возможно.
beautiful
super
I liked it)) a little squeeze, but I think after washing it will pass. No smell. The threads are not torn, the size and cut perfectly hide my huge stomach in the postoperative baneven)) except that the color is more mustard than yellow... In general, from the photo manufacturer it is very different, but looks good, even better probably than I thought. Thank you very much))