SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Двоякое впечатление))Взяла размер М, сама ношу S, и размер как S, если хотите как оверсайз тогда берите L наверное лучше. Принт чёткий, но это тупо наклейка)))
Very soft, comfortable. The color is beautiful. On the growth of 170 ordered XL.
Quality is so-so. And the sticker is obvious to fall off and the jacket itself after the first socks rolled up. I gave it to my younger sister, like an oversize, I'm back to back
It came super fast! As in the description. I'm a size M, but I ordered an XL to keep me loose. With an L tmb would have served.
Very pretty but the fabric does not stretch
I thought the sweatshirt would be slightly longer. She's Korotkova. But I like it. Very warm.
Ordered 11:11, came 23.12. Synthetics, a little disappointed, but for such a price, probably, another should not be expected. The smell is small, I hope, after washing will pass.
Good for 11years old girl ( height 161cm and weighing 45 kg)
Size too small although I chose XXL and normally wear size M almost fit small so keep it in mind
Quite pleasant to the touch, the print wishes better, I do not know how it will behave after washing
Sweaters actually cut small. I'm doing M, I should have taken the
Does not match the one in the picture
Amazing hoodies, a bit short but still cool
Sweatshirt is good warm) Thank you store!
Quickly and in good faith, the store fulfilled the order. The product corresponds to the description.
I like it a lot, good weave, I thought it would be finer and slightly warm, but it's very good. I recommend sweatshirts and the store
The product came in bad condition or damaged
I didn't even expect it. Just super. I really liked it. Warm. Size fits. There is no smell of unpleasant. I will order others. Thank you. Recommend.
Sweatshirt cool =))), insulated, Hare cool... At 42 size, the height of 151 m-Ka is excellent. The order is satisfied!
I saw shvidko, the woven fabric is sensitive, insulated, I saw Garno, the yak booth was worn I do not know, the rabbit sticker, I'm like it, on the mix 42 I did s, all the good
Good quality, for size 44-46 took M, everything came up. i recommend the store
Love it!! Love the print and the style of the hoodie! Very satisfied with my purchase and definitely recommend it. Many thanks!
Magnifique
it's so comfy and I really like it it's good for the cold weather...
Came a parcel for 3 weeks in Krasnodar, but did not quite understand that it came when I even took it, so much of the parcel was easy. The fabric is like a fleece or something, not like a thick, airy. The smell is very sharp present, so to say, warm or not in the sock is difficult for now) Looks pretty decent and funny, I hope the print will hold on longer after washing. At its 42 Russian took L and did not lose, it looks just like this, how should the sweatshirt look. I advise the store.
It's really fast convenient ומבד really good
Delivery to St. Petersburg 3 weeks, synthetic material, inside the bike, print awesome, the material is certainly not very, but it is warm in it
Takes long time to arrive
The quality is not bad but I expected it better. Small size
Fast shipping, good touch, Asian size which already knew perfect asiq
Very pretty but very small size I use the m i asked for an l and it's still fair
To take the sweatshirt and try to get the size right, I followed the board. However, even though I followed her to see the sizes, it's smaller than they say. I took an M and it looks more like an S. I hate it when they cheat on size. Removing that, it's nice and soft, but it's short.
All according to the description
It came and it's right. I expected it of better quality but it is acceptable.
Not much not correct sizes. And it was short. But quickly came, in just 2 weeks.
The product is as the store indicates. The carving is short, I have an S and pedi M to get more smelt, but the M equals an S. Shipping in your time 17 days to Spain.
Good product. Just what is expected
I was hoping it would be better quality. It is noted that the image is a print. I hope it lasts long enough. She has hairs on the inside and is very warm. The perfect measurements.
Size M is small but quality is amazing. I recommend ordering 2 more sizes
I 've denied it, it's the same. Shvidka delivery, shot garnoi yakoti. Three stores did not bother.
Sizes are minis
very fast, good quality, love it
Same as in the photo is finite but it looks warm. And for the price it's very good.
Material medium quality however sweatshirt pretty worth buying
They carve very small
Perfect, 13 days and at home
Good sweatshirt, daughter is happy
Labai gražus, kokybiškas, šiltas. Atėjo Labai greitai. Rekomenduoju.
Soft fabric and well made drawing
A normal blouse, synthetics are clear, but warm and light. I wish it was a long one, well, that's how it goes. On the size of 50 norms