SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. Got it. I did not communicate with the store.
super joli. matière agréable. sûrement facile à laver.
T-shirt is soft, pleasant to the body, corresponds to the size, odorless, the pattern is clear, after washing did not deform and the pattern remained the same, did not shed
Quality all right, a bit of chemical smell present. Print quality is not as in the photo. It's blurry
Labs, tikai Mazs
It's fine. Synthetic fabric. The picture is clear.
Excellent T-shirt
The picture is not black, not to the waist as in the photo. If you fill, then 2 lower cats are not visible. In general, it will come down, but in the store I would not buy it.
It's not worth your money. Synthetics. The picture is not clear
Most adorable t-shirt, sent very quickly - I highly recommend the store and the store
Shopping smoothly and quickly. Recommend
Great T-shirt, as in the picture. Thank you very much. To soon
Nice T-shirt. The size conform the description. The black picture on the shirt is not entirely black, it is like a bit off, expected black black. Would order more if shipping fee is not per product. Did not contact the store.
It came stained. With black ink on the neck
I am very satisfied with przesłanego commodity, description of satisfactory, recommend
Printed pattern is slightly faded and rozmzany
Very pretty. We liked it very much, although black ink is not entirely black, it is off.
The. T-shirt is very nice, fabric is soft and has. Good wash
Satisfied * Pretty *
Super material.
The size is ok, the material is not great but it works
All as described
Very nice
The picture is not as clear as in the photo, but in general, the T-shirt is normal, although synthetics.
T-shirt is just amazing!!! Very high quality!!! Tender, soft. The drawing is not a sticker (it's good). I came quickly. I bought a child (11 years old, height 152). Maybe bolshevata will, but it's not scary. Very happy. Thank you to the store!!! ))
Very nice!!!
Good. Interesting.
Nice t-shirt, material pleasant to the body. I recommend.
I read reviews, I ordered L for параметры-ог-90, от-73-оказалась strongly free. It was necessary to take on the size, or even two less.
Good quality
ZAAZ came quickly. Nice T-shirt.
Do not even cost such money, 100% synthetics
Very cool. And soft