SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good salesman. It fits perfectly to the car. Arrived long before planned
Super! Very dense, good material, I advise
Ok
Perfect.!
Nice article. Fast shipping but Custom House was almost twice in fees and took 1 month to be delivered.
Good product description but not solid at all. A hook broke from the first use
The fabric is good, the fasteners broke on the first day. After purchase recommendation, flash immediately. I'm happy with the purchase.
I am very happy with the goods. To the store Thank you very much!!!
Good value for money
Very good quality. I recommend, the dog is satisfied
Just like in the photograph, perfect, I recommend the store.
I received the package and still didn't try it. All fine, recommended. I had to pay at the delivery but it was a multiple package so I don't know if it was for this product or others I bought and came with it
Perfect, ultra fast delivery, fits perfectly in my car, it has small scratches to let the clasp of the belts pass. It is really great for the price.
Really not a prakakatelya, sewn perfectly. I did not communicate with the store.
Anything small ordered but excellent
You are best whis, delivered on schedule.
It came in perfect condition and looks tough, I don't have my car so I can't use it yet.
I don't know how long it will last but with the price I won't be able to complain
thank you so much
Super fast shipment, not yet uzywalam but I hopes with bedzie fit for my car. Low price
All perfect, fast shipping to Canary Islands, reliable store, now you have to try it to see how it looks.
I liked everything. Everything came up. For how long will it last time will show.
Perfecta para un Mazda CX3. Tiene dos aperturas para enganche de seguridad.
Very convenient to use. Recommend heat! Free shipping new arrival fast וכמו it takes, not been things not good fitting לאוטו and comfortable. Excellent product! Prevents dirt of the dog מאחורה, good well for liquids
You 've come very fast now just need to try it on my car
All perfect thank you very much
I love the item so much
Everything is ok, but it should be bigger, otherwise you have to completely loosen the strips so the cover wouldn't be swinging but lying down on horizontal seat. Price is fine, shipping fast, good store!
The material is weak, after the first trip there are torn places from the claws of the dog, for small and light breeds will go!!!
Parfait
The truth is, I was surprised how fast I arrived and how good quality you have for the price, 5 stars, I recommend the store. It is seen that the material is waterproof and will resist the nails of the dogs
As indicated perfect for a city car
It looks very good and good quality. Sent very fast; I congratulate you. I have shopping done in March and not yet arrive. You very recommendable; My congratulations
It's arrived in 6 days, sooner than expected, it looks strong, it's waterproof, it has Belt opening, I haven't tried it yet. I recommend it to 100%.
Perfect! Free blisteringly fast!
As soon as I 've put it on, one of the hitches is broken for the rest of the good.
Beautiful and comfortable highly recommend
ok
Not tried yet but seems of good quality. Delivery in 10 days as expected. Thank you to the store for his seriousness and professionalism. I recommend the shop +++
esta bien por el precio..
Ha llegado a los 10 días la calidad no se ve mal solo q es muy corto para mi coche
It takes 9 days. Pretty fast. And it looks good quality. Let's see what lasts
It's waterproof the dog shed in the car. Very good the truth. Recommended! I'm super fast.
Tendré que probarla
Everything came up.
item arrived in perfect condition. wont install it in the car untill I have it cleaned. I hope it doesn't make him hot in the summer. thank you.
Perfecto
Identical to the photo. Material fairly robust very contented
Good width is length, I have a very wide car in the back and it passes without problem!
Perfect, I'll order another one for another vehicle