SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came quickly, there is no smell! The quality is excellent. The storm is not the first time this store! True, the color on these covers is quickly erased, but for this money norms)
Very cool case, moderately hard, moderately soft, looks very stylish
I recommend to buy, cheholchik fire. I sat down like a glove.
The goods came faster than I expected, everything fully corresponds to the description. Without scratches and so on.
Well protects the back, cameras. Pleasant to the touch, a cool cover... and a store) a fast DRL
Excellent, only krupnovat
Although quarantine, but delivery is fast. Very satisfied
Cool cover. Not thin, dense. I advise this store. I ordered two cases: red (with black inserts on the sides) and black (with red inserts). Changed the inserts, so that the covers were completely of the same color. Changed without problems.
The cover is cool! All buttons and holes are in place, in the hands of keep comfortable. It's been less than a month.
Excellent cover, matte surface, hard edges
Quality cover, pleasant to the touch, packed well. Recommend
Excellent cover, cute design, bright side buttons
Gun Konka storm. for their money is an ideal option
Very good, not juicy, took her husband, thank you very much
Fast shipping! Cool cover! The phone is very tight in it sits. Pleasant to the touch.
Insanely cool cover! The most convenient and best of all that I ordered. I have a lot of cases and this is the best!!
The cover is generally good. Hard, to the touch very pleasant, sits well-what you need. Compared with other cases increases the size of the phone, but it's normal, because. Is protective. The only negative, the presence of some embossed technical inscription on the transparent part. Before Ulyanovsk, the order came in 12 days.
All is well, except the inscription from behind. When wearing a bumper, it is read backwards. On XR sits perfectly
Delivery fast to MSK, the boards are high, the faces are not sharp, slippery
Cover! The phone looks different. Smooth matte surface. Buttons are pressed perfectly. There is one jamb, who has a 2nd Camera (I have 8 +), dust falls on the lens. The quality is really good and sits like an original. Take definitely worth it!
The case from all sides is cool! But a little slippery! I hope it will fall apart and become less slippery!
The covers are really cool. Everything is clear and tight. Looks decent. The screen protects, 1,5 millimeter unlocks that is enough to protect when falling to the side of the screen. Overall I definitely recommend this product! Order will not regret!
The order was made 17 numbers came 8, to the touch pleasant, looks more than it seemed originally. Did not communicate with the store
The case is very dense and sure to protect the phone will be fine, does not bend, high quality, although I had a scratch inside, the coating is colorless, but cloudy, matte, looks very stylish, especially on the black phone, protects and camera, cool that buttons contrast, Red
Looks nice!
Excellent case, matte back surface. Bright and beautiful. Well protects the camera from dirty fingers. It stands over the surface of the screen a little more than the thickness of the protective glass, very great. True, there are traces from the wet fingers, but it's a little bit
The coolest case I ordered on my iPhone 11... First ordered one, then as I realized that it is not better, ordered the rest of all colors! The goods went to the Primorye of the month 2, well and not harm)
Covers are excellent, matte. Delivery 2 weeks. For the seven came with a cutout under 3.5mm cutout.
Shipping-zipper. In Mo in 12 days! Very cool case! Sides and bottom and top. Protection of cameras at the height. All cutouts match perfectly. Sat down like shit! To buy I recommend unconditionally! The store is super!
Cover quality, delivery fast, everything clearly corresponds to the description. Seller recommend.
Hello to everyone, the parcel came very quickly 11 days before the Moscow region (April) packed everything very well! The quality is just super. Thank you very much store for the quality product!!! I recommend for 100%
Good case, non slip. Sits tight. The order arrived quickly and is tracked.
It's been a month, a little more. Sat perfectly, point to point)) volume and lock buttons work perfectly, without difficulty. Yes, the phone becomes wider because of the bumper, but generally not critical. It's super!
It's been a long time. In general, the case is very cool and pleasant to the touch
The shipping was awfully long, although I paid the paid shipping. Arrived in Moscow in 35 days. The product itself is super, its money is worth, recommendation
The case was a little smaller. I liked it, all inputs and buttons match
The case is great, nice lying in the hand. Does not slip. All the buttons are in place
For a dozen seats freely, I would like to be denser. Doesn't look bad. Quality is OK, on 5!
Great protective bumper. Tight cantic. Protection of the camera. Buttons are soft. The best quality at such a price.
Good case, plastic-to a degree hard/wear-remove easy, buttons work. With this case, the phone turns out a little bulky, the bumper is thick. For the camera there are cutouts for the lens, which is very good as protection. Took for 11 pro.
Delivery was long. And so the case is nice, but hard very, thought will be softer.
Ordered for 7, the camera under 7 and from the bottom there is a connector under the headphones, it is not clear what exactly model of the case, according to the dimensions everything entered, the quality is all good
Reached fast, the quality is good, the case is sturdy, all Hood!
The case is good, the camera closes completely. I will order more)
The case drove very long, compared with others turned out to be wider by 2mm, so use it will not be
The case is qualitatively made, the back wall is plastic, on the sides is hard silicone. There's a little smell, but it's quick.
Long ago wanted such a case, but we have even on the market such is not sold, the case ordered on XR, in size everything is perfect, done well, in general I like, I advise everyone
Good. The quality is very good. Recommend it. Looks more expensive than your money)
Cool case, sits tightly, saves the phone from all shocks, cool color and contrast buttons
I liked it very much) waited a long time, due to the situation in the world (but the quality is super. Minus One, behind the frosted glass of the specks remain