SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super coque hyper agréable au toucher qui protège bien je regrette pas du tout cet achat , elle coute pas très cher et elle protège très bien le téléphone tout en étant sophistiquée, je la recommande fois mille foncez les amis
good
Good quality! I like Me very much and I won't be here long
An excellent easy to install product fits Well to my iphone I arrive at the date indicated by the stores is recommended 100%
Very good condition the case excellent
The parcel came quite quickly. Everything is packed neatly. The print is excellent, the quality is at altitude. The cover itself is dense, very satisfied with the order. It looks very cool.
Excellent product, I arrive super fast. I'm satisfied.!
Very good quality I recommend, besides I arrive super fast and I stay perfectly
Excellent I just took a little while to get there but I loved the product
The hull is really amazing I really recommend
El producto es tal cual la foto y en muy buen estado
Same as the one in the photo, and the shipment was very fast I arrive in a week.
Delivery in 10 days, nice Hull.
came in 20 days, i'm very happy with this, quality 10/10
Excellent case quality! Very light and comfortable! Plus they look like iPhone colors with the transparent case, I 'd buy it again! Delivery very fast, arrived in less than expected time.
A good cover, surprisingly executed very qualitatively for such a low price. In use for a month. Delivery came in two weeks, although the declared date was generally for all 3 months
I love it! Material, design and delivery times! Great.
The four elements.
es funda de silicón blando, muy bonita me encantó
Perfect, plus the housing covers the part of the camera, except for the lenses that are protected by the edge of the case in that place. Very good cover
Me encanta, tal y como lo quería <3
I loved the product but the shipping wasn't fast. I arrive after 2 months
Best fitting
The case is perfect and it came very fast ( 2 weeks)
Excellent everything very well and shipping very fast Thanks
I arrive in less than the right time, satisfied with the product.
The quality of the printed pattern is at its height. The cover is very pleasant to the touch and very well bends and stretches.
Super nice and compact! Also a little flexible but great material and made super good!! Arrived even in just 10 days!!
She's very cute, though thin and not totally protective, but very cute.
Class, trochi masive)
It's just as they describe it. He arrived in excellent condition, in less than 3 weeks, pretty fast.
Super quality and very pretty!
Really good quality. Protects really good. Came fast. Really pretty. Just like the picture. Got for iPhone 7. Thick material.
buen producto
Its really nice case. It covers all edges and fits perfectly!
Super case, my iPhone has gained much popularity and charm.
funda bonita, tardo un mes en llegar a CDMX, la impresión no es de mala calidad me gusto, recomendada.
Too bggg, consistent with the description, very nice pattern, I validate!! I ordered them in double to be goal with my brother in fact since I have no boyfriend rip
Fast delivery and medium-hard material
Very beautiful cover and good quality, it is worth coming in time and shape, I recommend
I loved it (:))). And came super fast to Peru, less than a late month
Классный чехол. Закрывает камеру, не скользит в руке. Рисунок не смазан. Вообщем мне понравился!
Excellent product, it takes me 9 days to arrive in Madrid. I'm super happy, for the price you have is given away. If you're looking for a lot of protection it's not the top but it's great.
SUPER COOL
Все супер,пришёл за 2,5 недели
Quality at altitude, I really like
I liked the cover very much. Came in about a month. I did not communicate with the store. Came without marriage and odorless. The goods are very satisfied, I advise.
Excelente calidad, llegó en menos de 20 días a Colombia
Super Bonita!
Very nice and cute