SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of thekittenpark.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

O***r

26 Dec 2020

Verified Purchase

I bought it in September, I waited two months. The cap did not come. Opened a dispute. According to the dispute, the money was returned, only for this I will put 5 stars

F***r

The goods came for 2 days of the specified time). Exactly corresponds to the description! Recommend! The parcel was tracked.

O***o

Great cap! And the big "turnip" looks great.

M***v

20 Dec 2020

Excellent, brutal men's cap. Excellent quality. The parcel came in 1.5 months. The goods are satisfied. Seller recommend!

A***a

14 Dec 2020

Everything is OK, I did not communicate with the store

K***k

12 Dec 2020

A good cap, it sits comfortably. Came packed in an air bubble. In about 3 weeks. But sent not immediately

I***v

9 Dec 2020

Delivered to Astrakhan region in 20 days. Quality is good. Not small. Came in an air bubble. Bought for 288 rubles. Thanks Ali for the coupon. The initial price was 388 rubles

D***I

Excellent, stylish cap. Seller recommend. The store Thank you very much.

A***z

Everything perfect I'm glad to buy

S***w

7 Dec 2020

Baseball cap is excellent. Cotton is in the base, strong and beautiful, pretty pulling, packing is reliable .. I recommend.

K***I

Good

R***v

3 Dec 2020

Quality is good, recommend

M***m

20 Nov 2020

Cap fire! 03. 11 ordered 21.11 received. Packed in an inflatable bag, at 59 the size of the village is good, suitable for 62. the declared characteristics correspond. Promotional store and store

I***s

19 Nov 2020

Cool kepon. Made qualitatively. The size under the big head-this should be taken into account. I was a little too big.

V***y

18 Nov 2020

Cap bomb!!!! Good quality and looks at altitude

S***n

15 Nov 2020

It's okay.

V***r

14 Nov 2020

Looks great and material is very nice. Thank you guys

M***K

12 Nov 2020

Great baseball cap! First, very good quality; secondly, it is in reality exactly the same beautiful, as in the picture; thirdly, the delivery is fast. Quality-Cotton, denim. The cap is adjustable behind the size. What pleased, it is quite large, voluminous, looks very nice. Thank you. I definitely recommend the product.

S***A

11 Nov 2020

It's been a month and a half. Packed in vacuum bag. I'm not. Great cap

C***s

7 Nov 2020

Everything ok

S***k

Nice! Quality is much better as expected! See pictures

P***s

6 Nov 2020

Good product and very nice good details

A***v

5 Nov 2020

Quality is good. Interesting baseball cap. But I unfortunately did not fit, the size is just pipets!! Who has a big head, take it!

R***r

2 Nov 2020

Delivered quickly, satisfied with the goods.

V***v

31 Oct 2020

Delivery in 12 days, packed

J***v

Purchase is satisfied, thank you to the store approached. I recommend, for such money norms. Packed well.

K***a

30 Oct 2020

Very cool, like in top stores.

28 Oct 2020

All Okey received the order is very nice we will work further recommend a swamp color slightly too big for a large head.

Customer

Very well packed, fast shipping. Like the description. I recommend it

C***m

20 Oct 2020

Very good quality, same as photo, recommended.

Great cap. The look is slightly washed, worn, strong.

O***v

16 Oct 2020

Fully corresponds to the description, fast delivery, good quality. Continue recommend

happy with product. slight difference in colour but nothing to worry too much about. the green cap is more green than shown in pictures.

D***e

15 Oct 2020

It looks good came perfect, but it took a lot longer than the schedule.

P***n

Great cap. Made soundly, the seams are made purely. The truth at the post office for two months, I was forgotten to say that the cap has already come. ;)

All under different head size the main connection with the store who will understand you and recommend that you need to respond and clear ordered not the first time while everything suits

A***i

13 Oct 2020

Bought a baseball cap as a gift. Stitched qualitatively, there is a smell, I hope it will fade. Delivery to Minsk 43 days. 25.09.20 arrived at customs, the Mail arrived 12.10.20. Almost half the time of the journey to the addressee the parcel lay at customs.