SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pleased with this product, the material is quite soft and the shipping to Canada came earlier than expected. The only things you should keep in mind when purchasing it is that you might want to size down because it is quite long (but will still be baggy), and that the design is printed on (though it does look natural). Thank you!
So cute! I ordered an L so it would be a big baggy on me and it was oversized just the way I liked it. The design doesn’t feel cheap nor does the sweater. Definitely recommend!
super cute and comfy! VERY thick will MOST DEFINITELY keep you warm. it is very close to the neck but it’s not uncomfortable or anything. it’s just as the description! ig: ambika_isyours
Height 180, 86-67-94. Warm on Fleece, the quality is excellent
Arrive très vite et super qualité il est très chaud
Love this sweater sm not a fan of the over sized look so a little disappointed abt it being over sized even tho I ordered a Small but other then that it’s sooo cute and the material is GREAT
it’s perfect, just like the pictures, really warm and thick. Also it does fit oversize!
It was shipped pretty quickly, and the sweatshirt is so cute! It was even better quality than I thought it was going to be. Nice and soft:)
The jacket is sooo cool, the material is soft
As in the photo, good quality! On the Size S took M for the effect of oversize
And we think more shipping very faster! Packing also meticulous and sound well arrived!! Material also think than price as long as too well and view of Chan Chan and size is custom size as looks to be pardoned ~ before launching the overlay fit wearing With pas original is a stretch water than the big size as bought you a satisfied! Clothes to smell also Anna high top four ~ still washing is by the should know what the ^^ clothes beyond this please and after washing drying machine Stone and looks to be sleeping eye patch printing because ㅠ ㅠ
looks just like picture ! very warm
It is beautiful the material is like that of the photo, end short by cons take your size it is well in M but I would have preferred in S in M it is a little long but by entering a little in the pants we see nothing;)
Run the guys
If you we’re thinking about getting this then get it . it is so cute and so soft perfect material soft and stretchy very comfortable perfect for any weather. This was honestly the best purchase ever don’t hesitate to buy . I would recommend sizing up if you wanted to be a bit more oversized but was honestly true to size wasn’t too small and the fabric was also very stretchy so it’s not too tight
favourite jumper amazing material
it came superfast and i love the sweater! its super soft and has thick material
incroyable
Qualcomm just price rental
Cute sweater
veste più grande di quanto pensassi
Super sweatshirt the material is great and it arrived in 1 week I recommend
Love this sweater! So soft and thick material, feels more expensive and looks really cute! The colours on the print is bright and nice
Great sweatshirt. Nickel size and very good quality of the fabric
Good quality
Such a cute sweatshirt! I got an L for a bigger fit and it fits really well, lower seam isn’t as baggy but still love the fit on me :) Would recommend your normal size otherwise sizing up for a more baggy fit.
SO GREAT!!! SO CUTE LOVE IT ordered a large and its just oversized to my liking thank u so much!!! came quick
LOVE IT SUPER THICK AND NICE IT LOOKS SO SO GOOD
So cute but took a while
I am jammais received the article do not buy
Het product ziet eruit zoals op de foto en is superzacht en oversised! Zeer snel verzonden!
Love it, its perfect. Good quality
The quality is vrm well, the interior is soft, the size fits well and delivered in 10 days
Nice
Not delivered but refunded
I love this sweater, despite the fact that it is too big it is very nice!