SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
coooool
it is big, detail, thin and weak
Good product, and the cat loves it.
very good
Products conform to description, very fast delivery. At the top
The cat suits, and this says everything
ok
Great drinker. It's been two weeks. No chips, no damage. The look is cheap, although the plastic is good, thick. The only minus drinkers-feed is close to the water, he can get into the water room and she'll be out. If the cat eats, neatly, then it's not a problem.
Delivery to St. Petersburg 2 weeks. Quality is good
The feeder is good, comfortable. Qualitatively made. I liked it, but I did not appreciate the cat. With the character of the cat-from large cups and from plastic cups to eat refuses)))
Very good feeder. Fast shipping. Thanks store
Good coming, thank you.
Cool thing, very satisfied
Corresponds to 100% description and photo
Really at the top I'm happy I will order a second. Very fast shipping thank you very much
Cool thing, but it came cracked, but it's because of the postal delivery. Packed in a soft bag, wrapped with a film. Delivery fast, store recommend.
Delivered on time! Quality is super!
Product niekompletny
The parcel came quickly, upset that the capacity for dry food in scratches and потёртостях from all sides, although well packed. I conclude that I sent this.
All perfect.
Very satisfied with the order! Quickly sent and the parcel came before the specified time!
Super Super
The order was delivered to the Irkutsk Region in 2 weeks very fast delivery store well done, quickly sent the goods. Karobka is crumpled but the feeder is whole and according to the description.
Thank you very much the store, very pleased with the goods,it's all time a successful trading!
Good product, it came in a big box, and inside it came in some bags. I recommend the store to put more protection to the product, but in case it arrived in good condition. He arrived very fast in Chile, and in a month he was in my hands uwu♡ Here I attach some pictures, then I'll put pictures with the food, the water, and I'll say how it works n.n PS: I love the detail on the lid, it has a kitten face relief♡
Great. Nice product. Delivery 1 week for france.
The goods are excellent. Very convenient if you are going on long trips and leave the animal alone
Fast shipping and fast delivery. Recommend :)
Very fast wysylka recommend
Super like, express delivery soon, quality is very good, later will come again to buy
Cool thing! The order came earlier than the term, for this, thank you very much to the store, more would be such sellers)
This is my first independent order! I am very pleased with both the store and the goods.
I liked everything. Came very quickly
Ordered in white, came purple (((and the quality is super, and quickly very) thanks)))
It is very beautiful ,high quality ,great store ,like the picture completely
The color coincided, everything is fine.
Thanks your item is fantastic, I like it.
The item came very quickly!) Happy!)
Fast shipping. Well I packed, a box does not hesitated. At present the fire!
Very nice and easy to assemble
The bottle does not flip when it is turned but fills the tank when it is engaged in it
It's beautiful.
Its just a shock!!! Delivery to Moscow and my office 6 days only!!! Order necessarily, quality bomb
Cool
Super Bowl! the cat is happy. delivery mega fast to St. Petersburg for a week reached. thanks to the store!
Very happy, it looks quality
All is well, it came quickly Goods as in the picture, a little crumpled was packing Corresponds to quality
Huge thanks to the store for quality goods, fast delivery and the highest service. The seller umnichka, talked to me, helped advice in choosing a color, I asked you to send a photo of the product without fail and everything was done and sent a photo. I packed everything carefully in a large box so everything went safely and safely. This seller is an example to all sellers on Ali. The goods as in the picture are excellent, the gray color is closer to the White very beautiful, everything works. Of course this seller and I recommend it. Super!!!
Excellent goods all as in the description!!! Thanks store!!!!
Very nice , I like it.