SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cat is happy)
Cats really liked it! Goods quality, reached quickly, all very much! Advise❤
Delivery to Mo 2 weeks. Interesting thing.
The brush came quickly, fully corresponds to the description. In the kit there are 2 types of different fasteners and cat mint, which, unfortunately, spread out on the way.
I drove for a long time but because of the Crown (to another country I was the same for a month less) keith is happy, mom mom, Tata Mav, brother Mav
Szybka wysyłka około dwa tygodnie. Zgodne z opisem. W zestawie śrubki taśma klejąca kocimietka. Super. Polecam
Thank you, fast and easy.
очень долгая доставка,но всё-таки пришло. моей кошке не зашла эта штука(
16 дней.
По началу кошка её грызла и терлась. В комплекте был двухсторонний скотч. Я все сделала по красоте, но Кошка его решила отодрать. Выглядел он прочным между прочим.. Вот такая игривая у меня кошка. Времени не хватает, чтоб сходить купить скотч. Или клей мож какой. Но чесалка ей понравилась. Пакетик cпaйca в комплекте кошке не зашёл, не дурманит, 0 эффекта. Чесалку советую
хорошая щётка, котам понравилась, пришла без упаковки, просто в пакете
Товар прибыл в Павлодар (Казахстан) через 95 дней. Продавец продлевал защиту. Долгая доставка. По всей видимости из за пандемии. Товар прицел целым.
В целом, чесалка, как чесалка. На мой взгляд, расческа жестковата. Но кошка считает иначе) кошачья мята идёт в комплекте, но не уверен, что она действующая.
Комплект: шётка, кошачья мята, двухсторонний скотч, 4 шурупа. Пока не крепила. Качество хорошее. Минск доставка более 2 мес.
отлично
Имеется запах пластика. Щетина жёсткая. Интереса у британского шиншиллового кота чесалка пока не вызвала, как и мята. Надеюсь, распробует. Продавцу спасибо.
А вещь то оказалась нужная. Вроде щётка как щётка. На сушеную в комплекте травку кот не реагировал. Но жена чего то докупила в зоомагазине и процесс пошёл. Хорошо что сразу две купил!
Кошка никак не реагирует на эту щётку, несмотря на кошачью мяту, трется по старинке об углы, приклеили на двухсторонний скотч, он был в комплекте, доставили очень быстро, дней 10 в МО
Крепится легко. Трава уже особо не пахла, капнула туда настойку валерьянки. Кот в восторге. Доставка около месяца
дошло за 20 дней. чесалка качественная и без запаха
Very long went the goods, but everything came whole and in full set (comb and cat mint). I thought the bristles would be softer. The cat didn't come in.
The parcel went for a long time, in the end everything came, a complete set, without damage, in the bag most likely Cat mint, the smell of mint is heard, the brush is quite hard, I think I will like the cat)
Delivery is not very fast, but free. The quality of the product is at a height, an ideal piece of plastic (without an unpleasant smell). Cats like it. I'm not buying it for the first time. Seller recommend. The parcel was tracked to the border crossing of the Russian Federation.
Просто супер. Не успела распаковать, как кошка сразу стала тереть я и мурчать. Пошла крепить к уголочку! За товар спасибо!!! В магазине дороже в 10 раз.
Good thing. In the kit there are 4 screws, 4 Velcro and cat mint.
My seals showed interest only when I unpacked the parcel, Mint was honed and saliva allowed), and when attached, doughali and left ((..... and the grass fell asleep in the garlic all as expected, but alas and Ah.. Did not appreciate it and do not fit even .... In short, a useless purchase turned out to be for us, and sorry...
Top !
The brush is cool, the cat immediately realized for what it is, began to scratch about it. The truth tasted first... In general, the brush is what you need! Thank you to the store, I recommend to buy! The pet will be happy!
Let's have a leak.
The product came in whole, without damage. the goods went more than a month.
Не знаю конечно что за травка в пакетике, хз может и мята кошачья, но моим коты вообще на нее не реагируют, видимо так себе мята )) Ну а так посмотрим, будет ли толк от этой чесалки, пока обходят ее стороной )
The cat is delighted! Adhesive strips immediately throw and twist on the fur (included)
Товар отличный! Только котяра у меня неправильный похоже, не понимает, что нужно делать.
The cat so far only sniffs, but the store is sociable, responsible, the delivery is fast
Everything is exactly as in the description. I'm happy with the purchase. Cat mint is probably like a bonus for a cat.
Good brush, as in the description. In the kit there is a double-sided Scotch, 4 screws and a bag with a cat's Mint.
There is some grass, the cat goes crazy, rubs only near it
I recommend this product
Cat Brush liked Included attachments (screws and adhesive tape) and catmint
The goods are normal, the cat immediately started rubbing about it. it's so cute. put grass into the pastries. I don't know what the grass, Valerian does not smell
The product received in time, all as in the description, great, cats do not yet know what to do with it! Learn to learn!
Delivery is very long, more than two months. The goods came whole, there is cat mint, cloves and Scotch double-sided. Description corresponds. But our cat did not want to scratch about it, does not pay attention to it at all.
Works, the cat is happy
While the cat baldeet. in the set of cat mint
Ok
The goods ordered 16.05.20 received 26.06.20 came in the package all components separately, only installed and the cat immediately began to rub about it and bite. Good quality goods, everything corresponds to the description, the color is gray, complete with: garlic, self-tapping 4 pcs., mint, Scotch double-sided. I did not communicate with the store. I recommend to buy it.
The brush came for a month, all as in the picture. I did not understand where to fall asleep. We should read it.
Not a bad comb, though Kitty does not very often use it, it is necessary to water valeryanki), dry does not help)
It took a long time, but it was worth it! Cats are full of delight, should have taken two. The store is good, once extended the protection himself,.
Quality is good, easy to remove, the cat while gnawing.