SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it!!
Love it
Very happy, arrived in a week by courier not post, it's lined inside of pelito and the pocket too, it's good quality. I asked for a size plus an M to let it go and it's been a hit, my dog weighs 3500 goes in perfectly, it's obvious that to transport like this it weighs but will be warm when it's with me.
It's come super fast. The color is beautiful. Its very nice texture. It makes a lot of calorcite. Ideal for the weather where I live. My Kitten comes in really well. This sweater will help me when I get to the pc to draw.
perfect my daughter loves it
Pocket isn’t made for fat cats, but smaller ones or kittens will love it!
Perfect :)
Arrived fast, less than a month around. Complies with pictures, size perfectly comfortable and you can detach the inside pocket, so convenient to wash Recommend this shop, is the most honest and thank the store
This was a gift for somebody who fosters kittens and it’s going to be perfect
Very accurate description, as in the picture. The sweatshirt is warm. I took it specifically for the dog's walk in the cold season. Чихуахуа (2200 kg) is placed in a whole pocket, very convenient :) pocket отстёгивается from a sweatshirt, you can wash separately. The order is satisfied. Delivery to Moscow 10 days. Everything is neatly packed. Thank you very much to the store!
Un poco grande
love it
Surprisingly nice quality ! material is fine, looks good, almost true to size (slightly bigger). Have not tried with cat yet, but in general could recommend.
Love this!! Super fast shipping and excellent quality l.
All good fits but the bag only for very small puppy
Very good
Exactly as described! Beautiful sweater, nice and warm, feel as good quality! Had 1 size bigger than normal, but is actually slightly too large.