SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store sent the order within 2 days. From the date of the order to the receipt of the parcel in Kiev it was less than 2 weeks. Quality, as for China, is very good! Looks stylish! But the cat has not yet checked... When they carried it in a backpack on the street, began to crumble, did not want to sit in it as soon as they opened immediately jumped out of it, but it was not about the when they limit his freedom...
I am extremely happy with this product. Despite the fact that delivery took 2 months it was worth it. The backpack is in a good condition, quite comfortable and looks amazing. My cat remains calm while carrying. Thanks to the shop for packing it well and products quality.
It came with a mint anamalno. In a fit form did not come. The store sent the order for a very long time, but it came up in the end very quickly. In some places on the plastic there was a strong deformation with a color change (this is no longer useful), opened the dispute, all stages: getting and unpacking the video was was. As a result of the dispute, Kittenpark decided in my favor if I return the goods back by free refund. I went to the post office on the same day, packed it myself in the pupyrku in which everything came. By the way: returned the goods-returned the money. Additional paid 1000 rubles and bought a million times better on the ozone original of this carrying. Boring pays twice, but I was easily separated) I want to put a few stars, but the money was returned and sent back this thing was quite simple.
Excellent quality many Gracias
Cat really likes to lie in the basket. But for carrying a cat, the backpack is small, the cat is large. The store sent the goods out in about 15 days after payment. The time of the parcel on the way is twenty-eight days.
The photo shows that the glass fits tightly to the plastic, in fact, not that it tightly does not fit, shove the plastic on the glass with difficulty and when first trying to take on to plastic white with light plastic (transparent) scrapes. In general, the slit of this size, which is impossible to carry, the feeling that this backpack is "alive".
Very, very long was the parcel, 56 days. In general, it's normal, but the quality, I honestly expected the best. Glue somewhere, and the plastic itself is flimsy .. In the photo it is not visible, it seems straight super, but if you take it in your hands, it is immediately visible, China :) There is a small defect, there is a small guide let's see how it goes. The cat liked it. The litter is soft, it immediately climbed into it, slept all day. The main cat appreciated Asked the store to pack well, like norms. But I did not go to communication at all, I did not answer the messages from the word at all.
For a very long time, the order was processed, almost 10 days. But the delivery was very fast. Paid 134 rubles for standard shipping and delivered in 12 days to Mo. The carrying came whole, but because of the package (pulled off the tape), He deformed the Oval, with a little effort put in place. Not critical, because eventually will return to its place. In general, everything is fine, if not for a long order processing.
Гарний рюкзак. Було кілька подряпин на пакуванні, але рюкзак цілий. Ще ми відкрили і здалось, що прозора частина нерівно стає в жовту і зав‘язується на пов‘язку зверху, але поносовши його трохи, все стало на місця. Киці ніби норм всередині, складно сказати) Кішка вагою 4 кг і пухнастості 100% вміщається повністю.
There is a slight deformation but it is fine.. received to Qatar in about a month
It's PECTACULAR!!
Super rugsack!! Very fast and so beautifully designed. Thank u
очень классная вещь! писала продавцу и умоляла хорошо упаковать, прочитав предыдущие отзывы, продавец общался сбивчиво, но упаковал хорошо. доставка была курьером, около месяца. видимых изъянов нет, выглядит отлично! пересмотрела огромное количество рюкзаков-переносок, но рада, что не смотря на неоднозначные отзывы, выбрала здесь. мне повезло. коту повезло. вся семья очень довольна. особенно кот, который обожает гулять. и я, которая любит качественные стильные вещи. рекомендую? да!!! :)
It's v nice looking, proper airholes just a little bit badly made, like the parts don't fit together. Usable tho, will be testing soon.
Delivered in 14 days by new mail. A good backpack, slightly deformed pink plastic. Thank you!
The backpack came broken ((( Have returned money
The backpack is made qualitatively and neatly, the description corresponds. Packed was good, but despite this there are several deformed places, on the upper beige plastic, and on the bottom gray. I hope he goes back. The biggest cat (5 kg) climbed
The backpack is generally good, the cat really does not want to climb there yet, the star was shot for coming with a crack on the body, which is very upsetting, especially at such a cost ((
This image is showed by Chan Chan is something Schnauzer Top Lock part Quran flaring cheap value function
I love it, she loves it, thank u
Perfect thank you
Poorly, insufficiently packaged goods. The goods are warped.I'm very disappointed. I request a full refund.
The item shipped really fast. Received in the 2nd week. Thank you!
Спасибо большое за красивый рюкзак с панорамным окном для нашей кошечки. Кошка 4,2 кг комфортно разместилась внутри. Рюкзак дошёл до нас в целости и сохранности, курьер принёс домой, время в пути - почти месяц.