SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the jacket, the phrase is not written
Pleasant material, all is well, only there is an easy Not clear smell
The jacket is just wow, I will definitely order more :)
I love it
Sleeves slightly do not match, the color is gray, waited 4 months
Super! The switch is really retro, in normal quality and good print. Yes, the text is not beige, but pink. But for me it's even cooler! Many write that it is thin, I do not know, again, for me the very thing. If he was thicker, he wouldn't look like a shirt. And so, just right. I liked the option "locked up", as in the last photo. You feel like an American schoolboy. To look like 100% oversize-took the size of L. My weight is 63, height is 1.57. In our mass, this would cost at least 2500) at discounts took for 1200 :)
The fabric is very fine and has no polo texture, but for the rest all very well.
The sweatshirt is very thin, does not match the description.
The color is slightly different from the picture, the sweatshirt is slightly lighter
Not very, expected better
Not oversized nor thick but stll ok.
Super end really a pajamas
I thought the fabric would be thicker, but it will also come down
The goods didn't come. The money was not returned. Class.
понравилось.ребенку на 52 размер подошло.стильнинько)не толстая,очень аккуратная.рекомендую
nah bruh way too thin, loose threads everywhere
Came the order for a month, the Mail long enough sent out the parcel, I liked everything except the collar, you can change, not what I expected, but the quality is good
Svitshot I really liked, the fabric to the body is straight pipets pleasant, but I did not expect that the sweatshirt will be thin, but it's not critical for me, so everything. The parcel came for a month (even less). I really liked the sweatshirt and I recommend it, but the girls and boys it is thin, it will not warm you :( (but I can warm up;))
The jacket was 2,5 months before Kazakhstan. Jacket curve, synthetics, is not worth your money at all. I do not advise buying.
Very good jacket. On the growth of 167 took XL, sat down well. Very satisfied
я разочарована. это не то, что я ждала. зачем фотографировать так, как будто это другой цвет. надпись розовая и сама кофта не того цвета. я очень ждала эту вещь. жаль, что зря потратила деньги. это отвратительно. совсем не то, за что я платила
Ordered the maximum XXXL, but they came to M, how I liked it in the photo such impressed did not happen. Therefore, I do not even know if I will wear it, in quality well, so 1500 is not worth it.
Весь неплохого качества. Брать советую. Однако мне посылка шла очень медленно, не смотря на не бесплатную доставку.
Too small take the max the bg
bless u
I loved it, but the delivery didn't call when he was outside and I had to go to the postal service to pick him up.
The jacket would be cool if it came
Great sweatshirt
Gorgeous.... I had some concerns before I bought it, but the product is just like in the photo and has no flaws. If you want to buy it, you can order with peace of mind. ✨
Normal jacket, if you think that she is with Ali Express. The color is slightly dim than in the photo
Très bien
On XS-s took M, worried that there will be little, as Asian sizes usually less than European, but not in this case. It's huge! And I like it. The seams are made on a triple of white threads. Smooth neatly, or I already melted the fabric Let's see what will happen after washing
I expected that it will be denser, but also so good)
Свитшот очень понравился, качеством довольна. У меня рост 169 см, размер 46. Взяла L- сел идеально, длина рукава нормальная, они не короткие. Длина самого свитшота тоже оптимальная, в общем, рекомендую. Ткань приятная, правда, есть сомнение, что это 100% хлопок.
Nice sweater size well, slightly thin but very correct for its price
The color is not exactly the same as in the photo, XL some not XL, in general, not bad, the sweatshirt is not warm, if you want to wear in winter, then, it
Excellent sweatshirt, not very tight, on its size m took XL. I sat down perfectly. Stick out threads, but not critical.
I thought it would be a little thicker, but the sweatshirt itself is very cool.
Good sense. The only thing is color rendering. In the photo the color is yellow, in real life-khaki.
I measured myself and yet the sweater arrived with the sleeves too short and the material does not look the same .... Disappointed.
Everything corresponds to the description
Algunas partes venían descosidas y no es tan grande como lo pedí pero aun así es bastante bonito.
Very long sent, but the delivery is fast. The jacket is very wide so if you wear s then m the very thing, or then L was very wide. In general, everything is good, though the jacket is thin, I thought there was a lining, but also so good.
The jacket is cool, I liked everything)
Bischen small but well
Polo conforms to the description
Arrivé très rapidement, il est plutôt fin et léger mais pas grave j'aime bien
It was like a light. Uncle.
The sweatshirt is just ah... I seriously, took XL for height 157, I wanted straight huge, well, like norms)
I love it the best material I got a size xl and I am telling you to run and buy it fast delivery