SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T-shirt cool, print bright and rosary Quality fine synthetic Size in size
super cute
Alles super
Very beautiful, good fabric
5☆
Ужасная тряпка, отличается от фото. Не рекомендую!!!
I'm very satisfied, the quality is super
top
Okay
T-shirt is good, the print is made of some rubber or clienki. Let's see how it will survive washing and the color of the print is not as bright as in the photo. In general, at first glance very good, and there time will show. Seller Thank you
Very good. The material is very nice.
Did not arrive. Soo saddddd
Top nice material! To see once passed in machine
So soft and comfortable! Size fits perfect! Love it!
not true to size. cheap quality and takes too long to ship. was very disappointed when it finally arrived I do not recommend.
Preciosa
Too small
I don't arrived nothing. I would understand why
hermosaaaaaaaaaaaa
Very cute the polera and the material charm me very soft
It's not the. Model ism I asked for
Nice just simple top for this price
.
Not bad
very happy with the size and material. it' s much softer than i expected
Quality is not ice, in general about the case, the size is accurate
The drawing is Brown nothing to do with what I ordered
I ordered T-shirts of white and pink or color, and came two white! Seller note does not read! In general, I liked T-shirts for a girl! Delivery fast!
Everything is super, the T-shirt is cool, the material is pleasant. Recommend
Not Cotton
The T-shirt is not white is like raw color, otherwise perfect
Beautiful
t-shirt is nice, good material, I just thought that the print part is more strong. I'm happy with product.
Perfect! Come with 15 days, super fast delivery!
Shirts are not such as for zdj,
Trop petit
Perfecto
Very nice material, good printing quality, does not remove a star because small size. The XL corresponds to an L
I love the fabric. Super happy. Very good rating. Speed
Very beautiful, great fabric Not Transparent
Simply love, good quality fabric. Will buy more
Not received the item
Come what was requested, but the print is sloppy
Quality Picture in no similar לתיאור
i love it
The material is normal, but the application is not as bright as in the photo from the store! It looks like it was washed 10 times, that the drawing has become! judge yourself!
T-shirt looks like terrible
A beautiful T-shirt, the color did not seem to me drip white, but closer to the milk
Very nice
Recommend