SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent case, fit perfectly, everything came up. Good quality, pleasant to the touch, funny quality drawing. Recommend
Super good quality I mega charm!
Great case.
Awesome!
Delivery fast enough to Ukraine, ordered August 23 received September 6. The cover is good, pleasant, odorless. all the holes and buttons match. I have a protective glass and at the expense of this side in a hang with the phone, the cameras are protected! thanks to the store!
The cover is not bad tactile, but the high-end still gives out the Chinese. A little sloppy. In general, their money is worth exactly)
awesome quality
The delivery was very fast and the quality is amazing !! Absolutely love it ! Would recommend and buy more for sure
Perfect. Thanks.
Super!)
Super, fire cover quality
Less time than anticipated
Nice product.
Bought the phone case for my sister. She loves it a lot. Highly recommend.
The cover is just a bomb! Came to Kiev until 3 weeks. On the iPhone sat clearly. Very beautiful. I recommend the store and the goods!
Cover class! Color Live is rather light beige than white. But it looks great. Quality is also on top
It’s a great case. It protects the phone and it’s super cute. Very fast shipping to Brazil. Arrived in 15 days
10 gün de elime ulaştı. Çok kaliteli ürün. Tam kalıp
Cover norms quality on solid 4
Excellent quality. I like the printing very much, the material is to the touch. Unexpectedly turns 11 iPhone into 12 due to direct external angles)) the phone at the same time in the case lies tightly, the buttons are pressed well. Delivered very quickly-a week and a half.
Sir The product is very good.Thanks for this
GREAT
Normal cover, funny print.
The cover is super!!! Fast shipping. Thank you.
Bella cover, veste bene e protegge tutte le parti, spero duri anche nel tempo
I am very happy is equal to photo and I would even say better and silicone is soft and nice to take I recommend
Too Beautiful this shell. I loved it and super fast.
Enchanted with the cover, it has a great touch and a definition of the fantastic drawing. It's TOP
Super recommended
Like the picture. Recommend.
Чехол один в один. Качество хорошее. Мне все понравилось. Доставка дней 10 не больше!:)
wonderful shop! very nice Thank You
Excellent, as you specify, i arrive 2 days after agreed. 100% reliable
It looks better in the picture but for the price, not bad
Shipping very fast. And value for money the product is very good.
Quality is good, but very small, but i'm still happy, delivery is about 2 weeks
loved the case!
Received the goods in good order. Will try it on later
The product arrived very early than I expected so well packed as undamaged quality I could not try more but good looks is good according to the price thanks to store
100% reliable, the porduct is great and has no detail, I arrive the day it was supposed to arrive, very good nothing bad to say. If you can buy it make it
One of the best items bought in AliExpress, excellent quality fantastic. Honest store and promise buy more due to high quality and price quite appealing
Very good product quickly received several orders made at this house and I am always satisfied I highly recommend this house
Excellent product. It took a while to get there but the quality is a wonder
Less than 4 days was in my home. Now only need to see if everything is in condition. When the final review give the feedback
I arrive in good condition
Super quality. Super supplier. Recommend fast one week. Beautifully packaged. Highly recommend
Fast tracked delivery. Very nice porducts. Pretty big. Nice made. Works well. Looks as a very expensive .
Everything came in its best form! Fast, well packed, decent quality!
I am so satisfied with the product. It has a high quality and a nice look with a stylished logo