SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of thekittenpark.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

E***t

22 Dec 2020

Verified Purchase

Touch works. Photos made wearing gloves. Thanks

J***E

21 Dec 2020

Great avoids received

S***v

20 Dec 2020

In general, cool, convenient. (Attention, there is no pocket for SKYPASS cards)

N***a

Everything is fine, skis, bicycle, hike

R***r

Excellent quality gloves Very warm

S***i

19 Dec 2020

very good packaging . easy delivery .good quality as in advertising

O***v

18 Dec 2020

Delivered to picalevo Lo in 3 weeks. Packed well. Size took XXL. It was necessary to take the size even more. I recommend the goods and the store.

S***r

As described, fit pretty well...! If they can fight the cold I will see then...!

S***s

Delivery two weeks. Gloves really like. Stitched well warm.

M***m

17 Dec 2020

Nice gloves! Quality is good! Fingers on the touch screen are poking! I'm delighted! Seller recommend!

M***

14 Dec 2020

Awesome quality, soft and warm .. Thank you store)

S***n

13 Dec 2020

Good ones

G***n

Parcel received. Fast delivery with tracking track number. I RECOMMEND THE SELLER. !!! Thank you.

A***v

12 Dec 2020

For 487 rubles do not pull, the same quality took and 300 +. The size is better to round in the smaller side. The measurements were on the verge between L and XL, took L and did not lose. On wear time will show. Because I myself did not take the cold one so that my hands in the Frost did not wince-they cope with their task.

I***v

11 Dec 2020

Gloves fit in size. Came fast

U***r

The goods came in 2 weeks. My husband liked it, more like an autumn option. The phone reacts to the gloves. On the girth of the hand 21 (musical hand) took M-sat perfectly. Inside the seams are felt.

M***i

everything great!!! fast delivery time

A***o

Came fast In the cold has not yet tested At home hands in them sweating in 3 minutes

V***o

We arrived in Kiev in 16 days. They look good, the size is just. The sensor on the iPhone works well

K***v

Nice and quality product .

P***i

10 Dec 2020

Super gloves. Light and warm. Damage only the size XXL is ciut for little loose. Fast delivered-we two weeks for paczkomat. Warmly recommend goods and salesman. Thank you AliExpress.

On November 20 ordered, December 10 received, the parcel was tracked. In appearance, not bad, the size approached. As they will show themselves in operation-let's see.

9 Dec 2020

The size approached, the gloves are funny, but not for severe frosts, but you can control the smartphone

G***p

8 Dec 2020

Gloves are super. On the average Palm in size, not a paw, but not female, sat perfectly. In minus 5 in them it is warm. No more cold yet. Thank you. The sensor on the mobile works like a hand. Very comfortable and comfortable. I am pleased. Thank you very much store!

M***R

The goods came quickly together with other orders. Pleased with courier delivery. Externally corresponds to the description. I tried with a smartphone like tactile is. We need to check in the cold. Then I'll add a tip.

N***v

Feels like demi-season gloves. I took a larger size, came up perfectly. So you don't have to believe the table. Fingers on the sensor work large and index

Class sleeves Yakysony Стильно stylish In the middle of the walk of heat (I will write a minute Chi heat on the street) Вказівний paleiu reaguiu on Ekran Duge easily, not so yak on the inks, cool! Domtaka 15 dnev Nova poshta, at once with inks!

7 Dec 2020

Fast delivery, the quality is excellent, just the season

D***v

Good gloves, good quality, size XXL by the fact of XL. inside the laughing of the PON is kind of warming. The screen of the phone reacts to touch +. Water-proof-yes. took for cycling I think to-10 is quite sufficient. Quality corresponds to the price, favorable purchase.

Customer

All OK, following for one szwą which odchodzi after internal parts glove. Size M for Palm width 8.5cm, circumference 19.5cm. Pretty comfortable and in terms of appearance live prezentują is even better than the pictures online. Fast delivery around 2tygodnie. Touch works very well, you can use with smartphone not zdejmując gloves. For finger tips feel hems gloves, with early can be this annoying but goes to get used. For-15stopni rather not recommend, but the temperature circle 0 are just in time. Warmly Recommend.

N***r

muy bien

A***a

5 Dec 2020

Sewn smoothly, look quality. Inside fleece. I'll check in the frost, I'll add a review.

A***r

4 Dec 2020

Gloves are cool! Qualitatively stitched, approached well on the average physique! Thank you store! Temperature regime up to-10

M***n

2 Dec 2020

Selected according to the size table indicated here, clearly sat on the hand, so that the table can be safely trusted. The index finger with the sensor works well, but of course typing large texts is not convenient and there is no need for it, and for quick tasks-track turn on, answer the call and TD is very convenient. The glove lock on the palm of the lock is also convenient, I recommend

R***s

Recommend product matches the ad. Touch phone works with the glove. Still not tested the water repellency.

I***a

1 Dec 2020

Hi all! The order was received in 2 weeks in Mosk. OBL. 5post. Everything is neatly packed, looks cute, the quality is excellent, the phone reacts to them. I'm happy, thank you! The store and I recommend it.

30 Nov 2020

Came very quickly, less than two weeks. Very good quality, but you need to take a larger size. The material is dense, pleasant to the touch, sewn perfectly, the threads do not stick out anywhere. The sensor works great.

Normal such gloves, look cute, fit in size. Sewn neatly, do not smell. Even the touch finger works. Delivered to Moscow in 10 days.

E***k

I did not measure my hand, I ordered it for abum, everything is fine! Guessed with the size! The quality is super, the hand is nice and the heat is up to-5 checked!

C***r

super fast delivery. well packed. good quality. Recommended.

E***a

28 Nov 2020

Lovely gloves. They sit comfortably, not very thick. In the fingers there are no pads and therefore there are seams.

Gloves are beautiful, quality, suitable for working with the phone, but useless. Even from a small cold at minus 6 degrees do not save-the fingers and the back of the hand freeze. In fact, the simplest woolen gloves for 130 rubles from the nearest store, with all its not too presentable form, warm better even in colder weather.

E***v

They came to Magadan pretty quickly. Quality satisfied.

N***n

27 Nov 2020

Externally look presentable! I will wear it in cold weather, while the photo made the palms sweat. The parcel came on time specified when ordering.

25 Nov 2020

Everything is fine, the description corresponds, sent immediately, went to Moscow in 13 days. The sensor works as the heat of the winter will show. Seller recommend.

E***

Good night, I got my order today and I want to thank the store.. The gloves are good finish and are of very good quality. They fit perfect in my hand.. All according to the offer.. Thank you very much