SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pity is that it comes too little for how expensive it is
Fast delivery, good looks
Fast shipping. As you see in the photo, the case is shattered. He has two huge scrapers and he doesn't listen to them. I'll update if it works well.
Reçu très rapidement et en bon état. L'utilisation est très simple. J'ai réparé le montant de ma porte lacéré par les griffes et une fois les finitions sèches, j'ai mis ce scotch. Il reste bien collé mais je ne m'attendais pas à ce que la surface extérieure soit collante aussi au toucher. Peut-être que c'est ça qui déplait aux chats. Pour l'instant ils n'y touchent pas. Je crains juste qu'avec les passage, ça ramasse toutes les poussières et les poils. Donc à voir sur la durée.
Good but little short for a chair
Now we need to check if it really works.
He has good abderence
Tresses well, thick enough and solid.
Muy bueno, pega muy bien en la funda de mi sofá. La gata ya no le hace ni caso a la esquina. Es totalmente como un vinilo. Pasa bastante por desapercibido a la vista. Lo recibí rápido.
Thanks. Super
I haven't tried it yet.
I haven't put it on yet, but it's narrow, it's but the subway is long. I 've received it in a week.
I have to see the result. I'm early and that's what they said, a double-sided adhesive tape.
It helps me, the kitten does not climb where these plates are.
De momento no se ha despegado, espero dure mucho tiempo
Very expensive for quantity and what it serves
It works fine but it's not totally transparent
Like norms, has not yet used
I have not tried it yet, but I am sure it will “hilariously” do the trick!!
Fast shipped, quality looks on the picture better looking, thin double faced tape
The tape is double-sided, for the couch, you don't notice,. Very expensive shipping costs.
It takes a little en1
I'll try it for the couch.
Fast shipping. The furniture will be well protected. Thank you store.
It's a double-sided tape. With only ones it doesn't arrive. The cat doesn't scratch there but there would be q wrapping the couch for q not scratching anything and on my couch you can tell a lot
Great but very short roll... Otherwise very effective
Perfect! It works perfectly and you can't see anything
I don't know what it's worth because it sticks on both sides.
Product received very quickly☺️ Complies with the store's description. I recommend this product and this seller.
Very fast to get there!
It's arrived in 1 week alone, super fast and great the product
Very fast delivery. I have not been able to test yet, I'm waiting to receive my new sofa
Good
Well received 4 Days Late part report on the date mentioned in the order, but I received so not very serious, a pity that we can not do much with 6 rolls I will need a lot more to be able to make my full sofa or there is cooking too bad that there are no rolls wider and bigger if not satisfied
Good as the photo thank you
verry fast delivery
I arrive super fast and well, I still don't try it but it works well
Recommend, exactly holding the furniture. Kitten Little the zdziwił that no longer can podrapać but has from this tree. Thought that won't work but nice to zaskoczyłem
It's very good. And wide well
I put it two days ago, the truth qoe seems to be going very well.