SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect xl size like l
Nice sweatshirt but did not arrive at all in 10 days it was late, the composition is 50% polyester and 50% cotton.
Really good quality
quality is great, but accidently recieved wrong product. got a refund after communication with the store:)
The colour was a little faint and the bottom was not that stretchy
perfeito!
Superrr bonita y de buena calidad
Love sm looks just like the photo
Picture is a little faded but I love it!
Super cute and nice material
it’s so cute, the red is gorgeous! I love it so much.
looks like photo, the betty bop looks a bit different in colour. shipping was really fast, only took around 8 days to arrive !
Quality product at an affordable price fast shipping serious store perfect!!!!!!!!!!!
shipping was soooo fast it’s so sweet the print is really good and it’s like a slightly oversized medium so i would size up
sooo cute!! get the largest size to have a baggy effect. IN LOVE!! So warm and very cute!! would recommend
wearing it right now and it’s super cute. shipping was faster than i expected. i got a size medium and it was pretty small so i suggest sizing up if you want a baggy look. totally recommend tho :)
Très bien
Really good quality, comfortable. Only thing i would say is if you want an oversized fit then size up!
Cool sweatshirt! On height 162, the size approached perfectly. In the American style such) to SPB came quickly ~ 2 weeks with the rest of the parcels
Rycle Dodani 14 DNU, Velikost odpovida power Krasny, dcera Bude MIT Radost.de kuji
Perfect is a beautiful place!!!! Is also arrived ahead of schedule
The board! Really very good quality! Is cotton
Too cool but if you want something oversize take a size above
I love it, exactly like the picture I love the collar top that it gave me with the red top, you can wear it with anything.
Took like 2 months to get to the US I was scared I wasn’t going to receive it, but it’s cute and a nice bright red :) definitely runs smaller though I bought a Large & it fits more like a medium. Happy with the item
Very nice! Cuter than I expected recommended
wow I love it its so like what its like in the picture
Beautiful good quality
It’s so cute and cozy and it only took a month arrive. The sizing is very accurate I love the Oversized look
A good, comfortable jacket. the quality is excellent, but the pattern on the jacket is like a glue, so you can not wash this thing in a washing machine. On the parameters 87 71 95, the size L sat down as oversize. 4,5/5⭐& Middot;
its very cute, i love it. im 5'2 and got a large
Magnifique
it’s so cute and is exactly like the picture and is so comfortable love it!
Perfect, take one or two sizes above
really soft jumper surprisingly good quality. the picture print detail is also really good quality would definitely recommend. i’m normally a size uk 12/14 for reference. came to the uk in about 3 weeks
Just as I Thought, fits perfect.
03/31 užsakem, atėjo 04/23 Labai patiko
Fast delivery 8 days to arrive in france cheap price the pattern is plastic washing machine risk of damage if you want it to be really oversize take 2 sizes above yours I recommend!
beautiful! very pleased with my order
really cute sweater. amazing quality for the price and the betty boop design is great. very happy with the purchase. thank you very much
Love it! It is super soft and good quality I recommend it
SO CUTE! NICE MATERIAL!!!
Great jumper, good quality & the print is fantastic
Svitshot very good quality, and not warm and not cold, the print is clear, the size approached
Shipping was really quick! The sweater fits well. satisfied.
i really love it but it was a bit to small for me so i would say size up other than that it is amazing
Really tight wish it was oversized, not good if u have boobs
Very nice
really good !!
i mean it’s cute and all but has no type of stretch to it and that’s why i would give it a 3.5/5 rating. the betty boop colors are a bit off.