SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick fast delivery to UK
Absolutely gorgeous! Brought about a week ago from the UK and it’s already here! It feels plastic, and the bow you can attached and unattach. But it’s absolutely beautiful. Very deep as well so perfect for big dogs (german shepherd, rottweiler etc) but even medium dogs could eat from it as it’s good for digestion. So happy thanks :)
I did not check the product well for me. I saw it was too big and I thought it was ceramic
parfait
Recommended purchase
pretty :)
Fidele to the photo
Very nice as the photo
Very beautiful and very soon to come. Thank you
Perfect store, thank you so very much !!
Nice and cute . High quality
The bowl is just gorgeous! She was a lot more than I imagined. I was looking for a large deep bowl to pour water into it-and everywhere sold very small bowls, which are suitable only for food. I was not particularly hoping to get a full-size bear. Imagine how surprised I was when I got out of the parcel just a huge bowl! :) It is suitable not only for cats, but also for dogs of small and medium breeds. In order for you to estimate the size, I took several photos of the bowl together with a 400 gram can. As you can see, the bowl is not only wide, but also very deep. She absolutely surpassed my expectations!
Perfect
They are too beautiful in real life and even bigger than in the photo Thank you store. Ordered on 06/02 and received on 28/02. Fast I recommend this seller
I thought it was smaller, instead is a medium-size dog
I love it is really cute and good quality as well.
My Bowl and slit
Large bowl, very pretty according to the description
The feeding bowls arrived broken. I am very déçue
Very nice! Exactly as the description. Definitely not small... Very happy❤️ 10 days in Netherlands
Perfect, perfectly matches the image better, my little chihuahuas are happy, thank you or
Cute really big