SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great, cat is intrigued
Very good toy, cat got interested immediately. Now it is second day she chases it around the house. Quality is good too. I was afraid toy would not survive cat's kicking it to the walls, but no problem. Also does not stuck. Recommend it, fair 5 stars.
Arrives well packaged, operational, with carrying bag See photo for usb charging type
I did not wait for delivery, lost on the way, two months of waiting... But on my question, the store immediately offered to open a dispute and the money was returned.
Игрушка если ее задеть сама начинает кататься по полу потом сама останавливается, по ламинату довольно шумно катается, кот ее боится
Cool toy. The store is great. The first time the parcel hung in China. The seller promptly returned the money and from the second order everything came. Turns, turns, charges. Cat likes it.
Unfortunately, my cat afraid of being so not recommended by me.
My cats are very happy and grateful to you! You are good!!!
The cat is chasing the parquet for the third hour. The crack is worth it, but the cat is happy. Before use, you need to charge. The toy itself stops in a minute if the cat hits her paw again she begins to move.
Very cool, the problem is just that the cat is afraid of it)
the product works but my at has zero interest in it -_-
Toy cool)) we buy dogs-PESEL just delighted)))
A cool toy, decided to pamper the seals with all sorts of gadgets. I think they'll appreciate it.
Form to the description arrived on delivery times I highly recommend this store
Exactly as described. Only problem is that my cats are not interested.
A good toy, noisy enough, the cat is afraid, but when it stops to beat the paw!!!!!!!!!
Chic!!! The cat is interested, and plus to that-super fast delivery, a little more than two weeks in the USA, oooochen cool thing!!!!
A little noisy toy. The cat got used to it for a while.
Cat thing is not interesting-plays seven-year-old son
игрушка огонь. кошке, да и чего греха таить и нам нравится .точно знаю, что если и когда сломается , закажу ещё раз . рекомендую к покупке.
They loved my cats, I recommend the product and store
Cool. The cat touches it and watches it ride. When left, fits, touches again, and looks again)
Cat liked the toy. A huge minus is that it rolls under the bed and turns off there
So cute,pets will be like it.
The cat is interesting, but afraid) Drove her for 30 minutes until she went somewhere
Cool toy. The cat did not come, but the dog is very much. He's been out and sleeping all day.
My cats, in general, were indifferent. Im wondering what it is but dont play. And so I advise
Everything fine, very fast delivery.
Коту под йолку, ещё не проверял
Order is very fast
My cat with pleasure plays with him, delivery 20 days to Moscow, thank you
Super Toy. Cat liked
Thank you. Nice toy. The cat is afraid, but I think it will get used to it
My cat is sometimes afraid but perfectly performs its function
Shipping fast. The product corresponds to the description. The cat is only watching so far))
Very good toy!!!! I like not only the cat, but also the child;))))
Product is great, quality is excellent, my cats love it
The cat is delighted! Runs after him until he stops, then he attacks himself)
Хорошая игрушка . Коту очень нравилось , но не долго . Убил его через месяц активных игр . Сама посылка пришла быстро , хорошо упаковано
My dog loved it!A long time that she did not have so fun with a toy. Great toy!
very very good item. good material and pakage. good idea to make happy your cat
My cat looks at him with suspicion.
It arrived in two weeks, amazing quality! Everything works perfectly! My cat plays the whole evening non stop with it.
The ball is awesome. even the cheholchik to it is. the cat while I was short of playing. the delivery is instant. thank you very much.
고양이들이 아주 만족해 합니다 처음에는 낯설어 하더니 잘가지고 놀아요 대신 안움직이면 바로 노관심
Great. I love my cat. I'm delighted. It's with the toy that plays the most.
It arrived before time well packed when I test it I will put more valuation
awesome. scared my cat. seems like toy for badass cats)
The toy is super, the cat goes crazy, poomutoine can catch up. Fast Delivery
My cats love it! It's really fun for them she makes light and drives at full speed through the house.